Experience

Bernstein Management Corporation

• United States
• Real Estate
• 1 - 100 Employee

• Assistant Property Manager

  • Sep 2022 - Present

  Washington DC-Baltimore Area

• Assistant Property Manager

  • Sep 2022 - Present

  Washington DC-Baltimore Area



McCaffery

• United States
• Real Estate
• 1 - 100 Employee

• Leasing Professional

  • Sep 2021 - Aug 2022

  Washington DC-Baltimore Area Leasing professional for an A+ asset servicing over 500 residents in a 270 unit mid rise building



Millcreek Commercial

• United States
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Leasing Manager

  • Oct 2019 - Sep 2021

  Columbia md



AvalonBay Communities

• United States
• Real Estate
• 700 & Above Employee

• Front Desk Supervisor

  • Sep 2018 - Oct 2019

  Washington, United States Supervise a Staff of 5, including but not limited to scheduling, counseling, Payroll, documentation. • Complete interview and New hire processes • Creating SOP’s to help the front desk function smoothly. As well as Key control procedures • Working with and managing multiple contractors who are working on projects in the building. • Managing our package system. Logging and releasing packages for residents. Locating missing packages. • Attending weekly managers meetings. •… Show more Supervise a Staff of 5, including but not limited to scheduling, counseling, Payroll, documentation. • Complete interview and New hire processes • Creating SOP’s to help the front desk function smoothly. As well as Key control procedures • Working with and managing multiple contractors who are working on projects in the building. • Managing our package system. Logging and releasing packages for residents. Locating missing packages. • Attending weekly managers meetings. • Managing NPS scores and encouraging my team to continuously answer the phone with a smile and to always provide amazing customer service. Show less



AVALON BAY COMMUNITIES INC

• United States
• Construction
• 1 - 100 Employee

• Community Consultant

  • Feb 2016 - Sep 2018

  Washington, District of Columbia, United States Maintain, leads through sales force daily and maintaining high response times. • Use Sales force to confirm appointments as well as schedule tours and sale community to prospects during tours. • Leasing vacant apartments while striving to reach occupancy, leasing and individual goals. • Prepare apartments for move in by completing quality inspections once completely turned by maintenance. • Prepare move in packets, send move in emails handle all prospects correspondence. •… Show more Maintain, leads through sales force daily and maintaining high response times. • Use Sales force to confirm appointments as well as schedule tours and sale community to prospects during tours. • Leasing vacant apartments while striving to reach occupancy, leasing and individual goals. • Prepare apartments for move in by completing quality inspections once completely turned by maintenance. • Prepare move in packets, send move in emails handle all prospects correspondence. • Process notices to vacate, brake down files and send move out paperwork to current residents • Shop comps for pricing weekly while supporting my community manager for weekly LRO calls. • Managing renewals and addressing resident’s concerns regarding increases. • Scheduling and performing preliminary and final move out inspections. Preparing IAR’s • Addressing resident’s concerns with patience and compassion while still providing excellent customer service. Show less



Kimpton Hotels & Restaurants

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • Jul 2013 - May 2015

  Washington, District of Columbia, United States Maintain guest satisfaction, study group resumes, complete guest reservations, answering multiline phones • Respond to guest emails, confirm all request, receive and distribute all mail, complete billing, investigate all mis-postings as well as bank shortages/ overages for my team • Executing speedy check-ins and speedy check-outs, providing directions and assisting in daily front desk operations. Completing guest’s orders, collecting luggage as well as maintaining all complementary… Show more Maintain guest satisfaction, study group resumes, complete guest reservations, answering multiline phones • Respond to guest emails, confirm all request, receive and distribute all mail, complete billing, investigate all mis-postings as well as bank shortages/ overages for my team • Executing speedy check-ins and speedy check-outs, providing directions and assisting in daily front desk operations. Completing guest’s orders, collecting luggage as well as maintaining all complementary stations • Take and complete room service orders, Storing guest luggage, cleaning and maintaining all stations. • Providing inquiring guest with walking directions, Restaurant recommendations as well as things to do. • Selling Kimpton Karma Memberships to all transit guest, As well as selling and marketing Big bus tours (all commission based sales) Show less



Hotel Raddison

• United States
• Hospitality
• 200 - 300 Employee

• Reservations Specialist

  • Jan 2013 - Aug 2013

  Arlington, Virginia, United States Book reservations, cancel reservations, modify reservations and prep reservations for arrival • Creating group blocks, adding rooming list to group blocks, managing group payments, billing and routing, managing hotel emails and personal outlook email • Attending weekly group resume meetings • Organize BEO’s, Group Resumes as well as completing and categorizing all credit card authorization forms.

• Reservations Specialist

  • Jan 2013 - Aug 2013

  Arlington, Virginia, United States Book reservations, cancel reservations, modify reservations and prep reservations for arrival • Creating group blocks, adding rooming list to group blocks, managing group payments, billing and routing, managing hotel emails and personal outlook email • Attending weekly group resume meetings • Organize BEO’s, Group Resumes as well as completing and categorizing all credit card authorization forms.

• Front Desk Representative

  • Dec 2011 - Feb 2013

  Largo, Maryland, United States Providing guest and customer services by intercepting and processing guest complaints and requests • Completing guest registration while precisely explaining guest rates, payment options and accommodations • Selling guest, the company’s rewards program by describing potential membership benefits and rewards • Answering multiline phones and transferring or processing guest requests throughout different departments