Lead Business Analyst/Scrum Master/Agile Coach

• Sep 2018 - Present

Senior Consultant / Solutions Engagement Director / BA Practice Manager

• Sep 2010 - Sep 2018

Collaborate with prospective clients to identify customers’ requirements and design project blueprints for the development and execution of the client solution Lead agile, waterfall, and hybrid project development teams in defining project scope and requirements and managing project development teams for timely and successful delivery Develop detailed project plans and work estimates in order to manage project timelines, resources, tasks, and deliverables for clients on various web development and customer experience transformation initiatives Lead business analysis and requirements gathering sessions with cross-departmental stakeholders in order to define solutions for clients' digital experience transformation initiatives Develop solution visualizations/simulations in order to define project scope and requirements for solution development sizing and estimation Support sales cycle through creating prospective client presentations, writing responses to requests for proposal (RFP) or requests for information (RFI), and developing statements of work on RIIS project and staffing solutions Create case studies and playbooks for sales and marketing of RIIS professional services and solutions Manage client accounts to identify outstanding customer needs, identify professional services opportunities and solutions, monitor key performance indicators, and provide client engagement support Manage up to 15 technical and business analyst consultants to facilitate career planning, training, and resource allocation, oversee alignment to organizational best practices, and conduct performance evaluations Clients include: ThyssenKrupp, Blue Cross Blue Shield of Michigan, North American Bancard, DTE Energy, Alliance Inspection Management (AIM), CulturecliQ

Manager - Business Transformation

• Aug 2009 - Sep 2010

Formulated process improvement strategies with Asset Acceptance executive leadership, defined viable solutions and comprehensive business cases with departmental leaders, and directed operational staff in the execution of internal, business transformation initiatives Responsible for the project management and process requirements analysis in the execution of various direct marketing transformation initiatives. Led cross-departmental, internal initiatives to establish processes, operational procedures, and departmental measures and controls utilizing Six Sigma principles in order to increase organizational efficiency and continuous improvement Managed and evaluated the performance of direct report analysts on business transformation initiatives, facilitated their career development, while insuring their administrative and operational compliance

Manager

• Aug 2006 - Apr 2009

Led business analysis and requirements gathering sessions with client stakeholders in order to define business requirements and system specifications for the design, development, and testing of new applications for numerous clients including TeamDetroit, PriceWaterhouseCoopers, General Motors, iRise, Budco, IBM, Polk Managed project timelines, resources, tasks, risks, issues, and deliverables in the achievement of client goals and objectives for various web development projects, across multiple client engagements Developed high fidelity iRise simulations of online application solutions for internal Xede and client sales teams to utilize in proposal responses and other sales cycle activities Conducted business transformation mentoring sessions with clients in order to facilitate the integration business analysis processes and activities into the client’s existing system development lifecycle methodology and corresponding project deliverables

Principal Consultant

• Dec 2004 - Aug 2006

Responsible for the project management for the conversion of multiple automotive administration systems from MS Access to MS SQL Server. Business liaison between GMAC business users and a remote development team in the conversion and enhancement of automotive administration systems from MS Access to MS SQL Server Determined, documented, and communicated business and system requirements for a remote development team in the conversion of automotive administration systems Developed test plans and scenarios for system quality assurance, usability testing, as well as performance and capacity testing in order to validate system functionality and performance Created system deployment plans and schedules in order to insure the effective implementation of systems at multiple, remote client locations.

Consultant/Business Analyst

• 2001 - 2004

Led initiatives to incorporate business analysis best practices into Health Alliance Plan’s web application development processes in order to increase the consistency of timely delivery, decrease the quantity of defects and rework, and increase resource efficiency and utilization Facilitated project management for the Health Alliance Plan (HAP) Technology Planning Team in the design, development, deployment, and maintenance of 15 applications across 5 web portals Managed project timelines, tasks, deliverables, business users’ expectations, and third-party vendor interactions throughout the system development lifecycle of between 5-10 web development projects per year for Health Alliance Plan’s various web applications. Business liaison between Health Alliance Plan (HAP) business users and a remote development team in requirements gathering, design, development, testing, and implementation of web applications for external provider, employer, and member customers. Developed use case diagrams, activity diagrams, and screen mock-ups in order to define business requirements, system functionality, and design specification for a remote development team. Defined testing use case scenarios as well as conducted quality assurance and usability testing of Health Alliance Plan’s web applications. Created training materials and conducted application training sessions for call center operational staff in order facilitate the adoption of new applications and to provide support for Health Alliance Plan’s web activities. Provided subject matter expertise and tier-2 troubleshooting in the ongoing support of Health Alliance Plan’s web applications.

Principal Consultant

• 2000 - 2001

Business Analyst

• 1998 - 1999

Management Consultant

• 1995 - 1998