Customer Success Manager-LATAM

• Jun 2023 - Present

Pro Member

• Aug 2023 - Present

The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth. The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth.

Senior Client Success Manager-Latin America Accounts

• Dec 2022 - Present

Client Success Manager- LATAM Region

• Sep 2021 - Dec 2022

● Recognized and activated against client business objectives, showcasing the value of Mintel solutions at every interaction, ending the first fiscal year with a 90% retention rate through exceptional communication and detailed product knowledge● Converting high value red flag accounts to renewals by building a relationship with key players through specific content and customized trainings and translating client usage and feedback into actionable insights and feature ideas● Monitored account’s status to identify churn risk and successfully eliminated that risk by providing internal feedback to sales, product, content and marketing on how to better serve clients and ensured regular check-in calls with clients ● Translated US presentations from English to Spanish to adapt to the Latin and South American markets, responsible for servicing the whole LATAM Spanish speaking portfolio● Designed innovative and engaging ways to develop new training materials to ensure successful user onboarding, support business-wide adoption and deepen the desire to use our products● Successfully completed onboarding 1 month prior to target date and led a client presentation within 2 months of starting Show less

Sales Representative EI

• Dec 2020 - Sep 2021

•Partner with the owner and building management to obtain maintenance agreement, renew the accords, update the system, and conduct research to integrate new technology and code requirements. •Identify opportunities through crucial customer and industry research to locate sources for the sale of company products and services, driving organizational profitability and healthy customer relations. • Prepare detailed sales reports of company products and services to monitor and review monthly financial growth. •Communicate with customers and Internal Operations Team to acquire the necessary information to improve customer experience and achieve monthly goals. Show less

Project Manager

• Oct 2018 - Jun 2020

• Ensure projects hit delivery, budget, customer expectations, contract requirements, and profit goals • Analyze and adjust forecasted project costs and schedules based on prior experiences • Maintain exceptional client relationships to ensure satisfaction and to address any issues • Strictly adhere to company policies, guidelines, risk management, and project management documentation procedures to protect company’s best interests • Reflect on previous project experience to implement prior experiences and lessons into new projects • Communicate cross-department between multiple parties to understand full project scope • Scrutinize and analyze all contracts to accurate interpret responsibilities • Maintain a cooperative and team-oriented environment through exceptional oral and written communication skills Show less

Sales Estimator

• Jul 2017 - Oct 2018

• Developed estimates, proposals, and performed follow-up to close sales • Utilized data to ensure accuracy of project cost estimates • Analyzed time, labor, material, and equipment requirements • Planned and sequenced processes to determine project timelines and delivery estimations • Worked cross-department to assist with sales and marketing initiatives and collateral • Created database to develop additional data on customer communications and customer satisfaction • Developed estimates, proposals, and performed follow-up to close sales • Utilized data to ensure accuracy of project cost estimates • Analyzed time, labor, material, and equipment requirements • Planned and sequenced processes to determine project timelines and delivery estimations • Worked cross-department to assist with sales and marketing initiatives and collateral • Created database to develop additional data on customer communications and customer satisfaction

New Installations Account Representative

• Aug 2014 - Jul 2017

• Communicated between multiple parties to determine appropriate work for new projects • Developed project budgets and schedules by utilizing internal data • Presented project plans to key stakeholders and decision makers • Developed and maintained strong relationships with new and existing clients • Increased margin goal by 75% in first year and by 100% in second year • Ranked 3rd in company for data accuracy and organization, customer follow-up, file maintenance, and approval documentation Show less

Management Trainee

• May 2013 - Aug 2014

• Ranked within Top 10 of Management Trainees in designated territory 8 of 14 months • Assisted in employee onboarding and training • Prospected Spanish speaking clients, increasing sales by 20% • Ranked within Top 10 of Management Trainees in designated territory 8 of 14 months • Assisted in employee onboarding and training • Prospected Spanish speaking clients, increasing sales by 20%

Assistant Manager Intern

• Apr 2012 - Aug 2012

Organized and managed weekend events for club members. Worked with marketing manager to create promotional events. Worked with the finance software, C.S.I, to update membership information of 1500 members. Assisted in managing children’s camp. Organized and managed weekend events for club members. Worked with marketing manager to create promotional events. Worked with the finance software, C.S.I, to update membership information of 1500 members. Assisted in managing children’s camp.

Communications Relations Intern

• May 2011 - Aug 2011

Translated documents for a new business to be distributed to a community of 60,000 people. Created a database of all the vacancy spaces at Rogers Park to be summited to the City of Chicago. Created a network all the staff members’ computers and printers to facilitate the process of sharing documents. Recruited over 100 volunteers for Clark Street Festival which attracted over 25,000 people. Analyzed strategy and organizational culture and wrote SWOT analysis. Translated documents for a new business to be distributed to a community of 60,000 people. Created a database of all the vacancy spaces at Rogers Park to be summited to the City of Chicago. Created a network all the staff members’ computers and printers to facilitate the process of sharing documents. Recruited over 100 volunteers for Clark Street Festival which attracted over 25,000 people. Analyzed strategy and organizational culture and wrote SWOT analysis.