Experience

TrustYou

• Germany
• Hospitality
• 100 - 200 Employee

• Senior Client Success Manager

  • Aug 2023 - Present

  Cluj, Romania

• Client Success Manager

  • Sep 2022 - Present

  Cluj, Romania - Verify our Property Management System -> check hotels’ guest data on Server and DB using SQL & Python - Deliver trainings + shadowing for new joiners

• Customer Success Executive

  • Aug 2021 - Present

  Cluj, Romania - Setup client accounts - clients range from small independent hotels to enterprise-level - Resolve technical issues - tickets managed in Zendesk - Stay within targeted first-time reply of 24h - communication done via email - Hold webinars for clients - walk them through our products (via GoTo.com) - Collaborate directly with the Sales team Invoice clients via Salesforce - Data entry - adding hotels to TrustYou Database - Bug reporting in Jira



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Representative

  • Nov 2020 - Aug 2021

  Cluj, Romania - Addressed customer inquiries within given timescales - Provided efficient, effective and accurate support via chat - Guided customers in resolving their opened disputes and redirecting them to the relevant departments - Verified customers’ identity in order to avoid fraud and impersonation - Checked accounts and transactions for any signs of fraud - Handled vulnerable clients (providing support and reassurance, forwarding them to the Lending department if needed) - Improved… Show more - Addressed customer inquiries within given timescales - Provided efficient, effective and accurate support via chat - Guided customers in resolving their opened disputes and redirecting them to the relevant departments - Verified customers’ identity in order to avoid fraud and impersonation - Checked accounts and transactions for any signs of fraud - Handled vulnerable clients (providing support and reassurance, forwarding them to the Lending department if needed) - Improved my knowledge in the financial field Show less



Valoris Center

• Romania
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Technical Customer Support Representative

  • Jul 2020 - Nov 2020

  - Provided commercial and technical support via phone, chat and email (via Deskpro) for Bitdefender products - Passed monthly quality checks - Used Salesforce as the main sales platform Managed customers’ expectations, handling refund requests and actively contributed to customer retention



ROA GUESTHOUSE

• Assistant Manager

  • Jan 2020 - May 2020

  Blaj, Alba, Romania