Mónica Mahía Albà
Corporate Center Coordinator at COSMETICA COSBAR SL- Claim this Profile
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Inglés Full professional proficiency
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Italiano Professional working proficiency
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Frances Limited working proficiency
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Español Native or bilingual proficiency
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Catalan Native or bilingual proficiency
Topline Score
Bio
Credentials
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Cómo liderar una cultura centrada en el cliente
LinkedInNov, 2021- Nov, 2024 -
Cómo construir la lealtad del cliente
LinkedInSep, 2021- Nov, 2024 -
Técnicas innovadoras de atención al cliente
LinkedInJan, 2021- Nov, 2024 -
Servicio de atención al cliente por teléfono
LinkedInNov, 2020- Nov, 2024 -
Servicio de atención al cliente: Creación de valor para el consumidor
LinkedInMay, 2020- Nov, 2024 -
Fundamentos del servicio de atención al cliente
LinkedInMar, 2020- Nov, 2024
Experience
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COSMETICA COSBAR SL
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Wholesale
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1 - 100 Employee
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Corporate Center Coordinator
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Sep 2017 - Present
• Update and maintain procedures and protocols in the workplace. • Place orders for office supplies. • Search for suppliers for the company for approval by the General Manager. • Provide general support to national and international visitors. • Act as a contact between internal and external customers. • Management of incidents and requests. * Control of schedules and expenses. • Collaborate with the Sales department for the organization of the trainings. • Attend shareholders' meetings. • Maintain working center facilities at all levels (Administration, cleaning, reservation of spaces, customer service ...) • Detect needs and offer solutions. • Organization of different aspects related to trainings in the northern Spain. • Meeting VIP customers. Show less
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SEUR Internacional Express, S.A.
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Spain
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Transportation/Trucking/Railroad
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1 - 100 Employee
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Client Manager
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Nov 2014 - Sep 2017
• Provide exceptional and personalized service to Key Customers who contract a service that guarantees exclusive supervision, detection of incidents and subsequent solutions. • Detect and solve with the delegations of the company in the national territory as well as with correspondents abroad of the incidents that occur in their shipments. • Manage relationship with the client by email and telephone. • Track with foreign carriers of exports and imports, especially shipments from Italy. • Provide exceptional and personalized service to Key Customers who contract a service that guarantees exclusive supervision, detection of incidents and subsequent solutions. • Detect and solve with the delegations of the company in the national territory as well as with correspondents abroad of the incidents that occur in their shipments. • Manage relationship with the client by email and telephone. • Track with foreign carriers of exports and imports, especially shipments from Italy.
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Meliá Hotels International
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Spain
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Hospitality
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700 & Above Employee
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Receptionist
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May 2008 - Oct 2014
* Check in / check out. • Assign room according to special requests from customers. • Carry out the extension of rooms. • Close room sales in booking engine. • Organize diversions of airlines (transport, accommodation in case of find the hotel complete, maintenance, special needs, wake up call service). • Communicate with the different departments informing of the needs in each moment. • Perform the night shift audit. • Respond to complaints and find the appropriate solution. • Touristic and leisure information and sale of services external to the hotel (tickets, excursions....) • Substitute staff from the department on holidays besides the person in charge of the corporate reservations department. • Understand the needs of customers and offer them customized solutions. Show less
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Andorra Park Hotel
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Andorra
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Hospitality
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1 - 100 Employee
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Assistant Event Coordinator
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Oct 2006 - Feb 2008
• Manage customer requests through calls or mail. • Complete daily reports. • Communicate with the head chef to indicate the special needs of Guests. • Offer tourist information. • Sell tickets to museums, Caldea, excursions, activities. • Prepare the collection of invoices. • Manage customer bookings. ➢ Internal promotion to Assistant Event Coordinator. • Plan events according to customer request. • Attend special requests from customers. • Manage logistics at events • Advise clients and accompany them visiting hotel facilities and rooms events, offer different menu options for events and then present budget. • Manage and negotiate with suppliers. • Act as an interlocutor with other departments of the hotel (restaurant, kitchen, laundry etc) to communicate the needs for the event. Show less
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Hotel Manantial ( Balneari Caldes de Boí)
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Caldes de Boi
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Receptionist
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Apr 2006 - Sep 2006
• Check in / check out. • Track room availability in coordination with the housekeeping department. • Enter reservations in the system. • Manage fax, telephone and email. • Rental of safes. • Inform about the tourist and leisure offer of the area to the customers. • Control no-shows. • Dealing with complaints and claims as well as resolve them. • Collect invoices. • Check in / check out. • Track room availability in coordination with the housekeeping department. • Enter reservations in the system. • Manage fax, telephone and email. • Rental of safes. • Inform about the tourist and leisure offer of the area to the customers. • Control no-shows. • Dealing with complaints and claims as well as resolve them. • Collect invoices.
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Education
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2018 - 2020
Universitat de Barcelona
Relaxation, meditation and mindfulness, Master -
2002 - 2005
Universitat de Barcelona
Degree, Tourism and Travel Services Management
Community
