Experience

Alliance to Business Solutions S.L.

• Spain
• 1 - 100 Employee

• Administrative assistant

  • Dec 2018 - Present

  Inform and assist the customer through different channels, ensuring their satisfaction and gathering information. Receive, analyze, and file documents in an orderly, classified, and controlled manner. Manage negotiation, contact, and maintenance with suppliers. Follow up and provide solutions to possible incidents. Seek opportunities to improve internal processes and prevent future incidents. Carry out administrative procedures with the public administration, submitting documents electronically in a timely manner, and supervise compliance with established deadlines. Show less



Alliance Healthcare España

• Spain
• Pharmaceutical Manufacturing
• 200 - 300 Employee

• Pharmaceutical Sales Representative

  • May 2015 - Dec 2018

  Promote the sale of OTC products from the laboratory. Provide guidance to pharmacists, substantiating the characteristics of the product portfolio. Schedule and visit pharmacies to activate and enhance sales. Build and maintain a customer portfolio. Negotiate sales conditions. Conduct trainings in pharmacies and assist with sell-out efforts. Promote the sale of OTC products from the laboratory. Provide guidance to pharmacists, substantiating the characteristics of the product portfolio. Schedule and visit pharmacies to activate and enhance sales. Build and maintain a customer portfolio. Negotiate sales conditions. Conduct trainings in pharmacies and assist with sell-out efforts.



KNACK MEN

• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Administrative

  • 2012 - 2015

  Administrative Department Manager responsible for handling billing and credits for both customer orders and returns using the SAP Business One software. Additionally, I perform tasks such as receiving orders and managing the administrative area for purchasing and selling products, as well as communicating with suppliers and customers. I register, process, and transmit documents, invoices, emails, and any other type of information. Administrative Department Manager responsible for handling billing and credits for both customer orders and returns using the SAP Business One software. Additionally, I perform tasks such as receiving orders and managing the administrative area for purchasing and selling products, as well as communicating with suppliers and customers. I register, process, and transmit documents, invoices, emails, and any other type of information.



eXTEL CRM

• Telecommunications
• 100 - 200 Employee

• Specialist Call Center Agent

  • 2011 - 2012

  Customer Service representative handling inquiries and complaints. Providing information regarding invoices and service-related matters. Processing sales procedures for customers. Customer retention and management. Customer Service representative handling inquiries and complaints. Providing information regarding invoices and service-related matters. Processing sales procedures for customers. Customer retention and management.



Mocca Store

• Carabobo, Venezuela

• Assistant Trade Marketing Manager

  • 2008 - 2011

  Liderar los lanzamientos de productos de la marca, creando estrategias locales integradas, una experiencia de consumo excepcional y campañas de compromiso. Ser responsable de la definición y ejecución de la estrategia de marketing. Manejo de cartera de clientes activos y potenciales de la zona. Aplicar estrategias comunicacional de las marcas. Ejecutar y seguimiento de las promociones y ventas de la marca en la zona correspondiente. Generar estrategias de penetración para la marca. Seguimiento y control de resultados. Show less



Clinique Laboratories LLC.

• Carabobo, Venezuela

• Assistant Trade Marketing Manager

  • 2003 - 2005

  Dirigir, coordinar, controlar y evaluar las actividades administrativas relacionadas con la planificación y el desarrollo de las Ventas y distribución a fin de contribuir con la comercialización efectiva de los productos en el mercado. También encargada de atención al cliente, despacho de productos, supervisar los pedidos, base de datos, organización del almacén, encargada de ventas, asesoramiento de tratamientos, estudios en incrementos de ventas, desarrollar el proyecto de inserción de la marca en la región y cumpliendo las metas con éxito. Show less



C.N.A de Seguros La Previsora

• Carabobo, Venezuela

• Administativo de Dirección

  • 2000 - 2003

  Atención a visitas: tanto internas como externas. Atención telefónica: recibir, realizar y filtrar llamadas de forma educada y según su criterio de prioridades. Organizar eventos: tanto internos como externos de la empresa. Se encarga de establecer el protocolo, hacer reservas, alquiler de locales, ferias y catering. Atención a visitas: tanto internas como externas. Atención telefónica: recibir, realizar y filtrar llamadas de forma educada y según su criterio de prioridades. Organizar eventos: tanto internos como externos de la empresa. Se encarga de establecer el protocolo, hacer reservas, alquiler de locales, ferias y catering.