Assistant Manager

• Oct 2020 - Present

Assistant Manager

• Feb 2018 - Aug 2020

Recruited, trained, developed, and led a team of 25 staff and maximized productivity ∙Oversaw the smooth day-to-day operation of the restaurant, including food preparation, customer service, and cash handling ∙Proactively resolved complaints and effectively managed difficult customers ∙Drove compliance with food hygiene and health and safety regulations ∙Coached staff on upselling, menus, allergens and service and ensured that e-learning was completed within deadlines ∙Contributed to disciplinary processes ∙Placed orders with suppliers and received deliveries ∙Arranged equipment maintenance ∙Completed weekly inventory checks.Key achievements• Managed the entire business in the absence of the General Manager• Led by example to ensure that Servers and Supervisors delivered the highest standards of service• Maintained social media review scores at 4.2 and above• Played a key role in enabling the business to achieve 2 quarterly targets

Supervisor

• Oct 2017 - Feb 2018

Contributed significantly to the day-to-day running and management of the business ∙Managed all opening and closing procedures.Key achievements• Delivered staff training to ensure consistently high standards

Night Manager

• Oct 2016 - Oct 2017

Managed all night operations for a 165-room hotel ∙Collated audit information and ensured the accuracy of financial data ∙Investigated and resolved discrepancies in shift reports and revenue documentation ∙Prepared invoices for guest check-outs ∙Delivered staff training at the front desk and night auditor responsibilities. Key achievements • Automated a previously manual system, resulting in a 10% improvement in data accuracy Managed all night operations for a 165-room hotel ∙Collated audit information and ensured the accuracy of financial data ∙Investigated and resolved discrepancies in shift reports and revenue documentation ∙Prepared invoices for guest check-outs ∙Delivered staff training at the front desk and night auditor responsibilities. Key achievements • Automated a previously manual system, resulting in a 10% improvement in data accuracy

Night Auditor

• Feb 2015 - Oct 2016

Ensured the accuracy of all financial information ∙Gathered all necessary documentation to completethe audit ∙Managed the front desk overnight, including answering the telephone and emails, greeting new visitors and assisting in-house guests with check-outs and other needs.

Bartender

• Jun 2013 - Feb 2015

Food Server

• Jan 2012 - Jun 2013

Kitchen Assistant

• Sep 2010 - Jan 2012