Muhammad Yusuf Sinatria

Cloud Support Engineer at 2nd Watch
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Contact Information
us****@****om
(386) 825-5501
Location
Indonesia, ID
Languages
  • Bahasa Indonesia Native or bilingual proficiency
  • English Professional working proficiency

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Dec, 2020
    - Nov, 2024
  • Professional Cloud Architect
    Google
    Sep, 2021
    - Nov, 2024
  • Microsoft Certified : Azure Administrator Associate (AZ-104)
    Microsoft
    Apr, 2021
    - Nov, 2024
  • AWS Certified Solutions Architect - Associate (SAA)
    Amazon Web Services (AWS)
    Feb, 2020
    - Nov, 2024

Experience

  • 2nd Watch
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Cloud Support Engineer
      • Mar 2021 - Present

  • Cloud Comrade
    • Singapore
    • Information Technology & Services
    • 1 - 100 Employee
    • Cloud Engineer
      • Oct 2020 - Present

  • Pareteum Corporation
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Network Operations Center Engineer
      • Jun 2020 - Sep 2020

      • Monitoring overall infrastructure, network traffic, application, and critical systems performance using variety of tools (Nagios, CSM, Grafana).• Reporting and escalating issues and alarm to 2nd level support.• Answering inbound ticket/emails/calls, translate and make preliminary analysis of incident and escalate to 2nd level support.• Basic troubleshooting when there is technical issue. • Monitoring overall infrastructure, network traffic, application, and critical systems performance using variety of tools (Nagios, CSM, Grafana).• Reporting and escalating issues and alarm to 2nd level support.• Answering inbound ticket/emails/calls, translate and make preliminary analysis of incident and escalate to 2nd level support.• Basic troubleshooting when there is technical issue.

  • Garuda Telekomunikasi Indonesia
    • Head Area Jawa Tengah
      • Jul 2019 - Feb 2020

      -Responsible for monitoring, managing and controlling activities in the branch office-Evaluating the work system in accordance with the needs and opportunities of the company-Maintain communication between branch office and management -Supervising project support work in the branch office area -Responsible for handling complaints effectively and responsively to find a good solution

    • Project Support
      • Feb 2019 - Jun 2019

      -Support all the work of technicians-Controlling the quality of technician work-Maintain communication between area and branch office

  • Anabatic Digital
    • Indonesia
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • System Administrator
      • Jun 2015 - Jul 2015

Education

  • Telkom University
    Bachelor's degree, Computer Engineering
    2012 - 2017

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