Development Communications & Advocacy Specialist

• Jul 2022 - Present

Science Research Specialist

• Apr 2022 - Jun 2022

Science Research Analyst/Communication Focal Person for the RCEF Program

• Dec 2019 - Apr 2022

Philippine Rice Research Institute (PhilRice) is a government corporate entity under the Department of Agriculture created through Executive Order 1061 on 5 November 1985 (as amended) to help develop high-yielding and cost-reducing technologies so farmers can produce enough rice for all Filipinos.

Territory Manager

• Mar 2018 - Dec 2018

A pioneering public-private partnership, Laguna Water is a piped-water service provider created through a joint venture of the Provincial Government of Laguna (PGL) and Manila Water Philippine Ventures (MWPV), a wholly-owned subsidiary of the Ayala-led water industry leader, Manila Water Company. As a territory manager, I monitored 6000 customer accounts under Cabuyao business zone. I coordinated with the billing department of the company in stabilizing the billing process of the assigned area. I also handled customer complaints and queries; and maintained stakeholders relations with Local Government Units and Presidents of Homeowners' Association (HOA). For data analytics, I analyzed billed volume, revenue, and collection efficiency trends on a monthly basis. I was also the proponent of the business case in one of the expansion projects in Cabuyao. I surveyed the area in order to assess the number of households and determine the willingness of potential customers in availing the company's services. Moreover, I spearheaded the emergency pipelaying project in Cabuyao in 2018. I was assigned to secure permits from the HOAs, coordinate with the operations department in solving no water incidents, disseminate information to the customers, monitor developments of water pressure, and facilitate tankering as temporary water source of the customers. During the Q3 of 2013, I received the recognition as the "Best Team Collaboration," along with my team members for the Mabuhay Incident, and "Total Collection Efficiency Reward" for achieving results beyond target. For other accomplishments, I completed the Territory Management Schooling, an initiative of Manila Water to hone skills of aspiring territory managers, ranking 4th overall the Philippines Venture participants. Show less

Customer Service Specialist

• Sep 2017 - Feb 2018

As a customer service specialist, I served as a front liner of the company. I entertained queries and complaints of customer, proposed adjustments in billings, approved and issued official documents such as promissory note and clearance to customers. I also developed a manual for future customer service specialists of the company. The manual includes instructions on how to navigate Teleserv, the platform used for generating tickets to improve customer relationship management. As a customer service specialist, I served as a front liner of the company. I entertained queries and complaints of customer, proposed adjustments in billings, approved and issued official documents such as promissory note and clearance to customers. I also developed a manual for future customer service specialists of the company. The manual includes instructions on how to navigate Teleserv, the platform used for generating tickets to improve customer relationship management.

English Second Language Tutor

• Jun 2015 - Mar 2017

With the largest number of students, RareJob is the top online English school in Japan. For almost a decade, Rarejob has already provided more than 10,000,000 lessons and has helped more than 10,000 Filipino tutors. It aims to provide the best learning experience to students and the most ideal working environment for our tutors. With the largest number of students, RareJob is the top online English school in Japan. For almost a decade, Rarejob has already provided more than 10,000,000 lessons and has helped more than 10,000 Filipino tutors. It aims to provide the best learning experience to students and the most ideal working environment for our tutors.

Student Intern

• Jun 2016 - Jul 2016

Philippine Rice Research Institute (PhilRice) is a government corporate entity under the Department of Agriculture created through Executive Order 1061 on 5 November 1985 (as amended) to help develop high-yielding and cost-reducing technologies so farmers can produce enough rice for all Filipinos. As an Intern, I assisted my supervisor in developing the visitation system. I wrote marketing reports, created station tour forms and surveys, as well as publicity materials for visitors' protocols. I also assisted in the preparation for the 2nd Quarterly Seminar Series of PhilRice. I edited spiels for the program, created publicity materials, provided voice-over for publicity videos, and assisted in developing promotional videos. Lastly, I also served as host for the event itself. Show less