Experience

Allen Concrete & Masonry, Inc.

• United States
• Construction
• 1 - 100 Employee

• Director of Equipment

  • Sep 2021 - Present



Schwing America Inc.

• United States
• Machinery Manufacturing
• 100 - 200 Employee

• Field Service Manager

  • Nov 2018 - Sep 2021

• In House Service Technician

  • Oct 2015 - Sep 2021



Schwing America

• United States
• Machinery Manufacturing
• 100 - 200 Employee

• Call Center Representative

  • May 2012 - Sep 2021

• Service Technician

  • Apr 2012 - Sep 2021

  I recently accepted a Service Technician position at Schwing America. I will be working in house in the call center, answering both Service and Parts calls and inquiries via e-mail. mmorehouse@schwing.com. Please contact me for all your service and parts wants, needs and questions.



General Repair Service

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Service Manager

  • Jun 2010 - May 2012

  Maintaining Daily operations in the service department, including Scheduling of three technicians, parts ordering, billing and shipping and receiving of repairs, parts and equitment and also maintaining warehouse. Maintaining Daily operations in the service department, including Scheduling of three technicians, parts ordering, billing and shipping and receiving of repairs, parts and equitment and also maintaining warehouse.

• Customer Service Administrator

  • Aug 2007 - Jan 2010

  Multi-tasked scheduling, billing, and invoicing for the Service department using SAP business systemTrained Service Technicians on SAP processes documenting service reports and expenses Level 2 support for Customer Care Center for Schwing America Assisted Customer Care Support with the following• Answered customer calls• Diagnose malfunction of equipment• Dispatch service• Order parts for repairSAP Key User support for Service processesCustomer follow-up callsSelected Contributions: Exemplified the second-to-none customer service delivery for which Schwing America is internationally renowned in all interactions with customers.

• Customer Service Manager

  • Apr 2004 - Aug 2007

  Foster an environment for high level customer service Motivated employees to deliver top performance Managed front-end operations Worked with many other Schwing departments

• Field Service Technician

  • Jun 2000 - Apr 2004

  Traveled within United States and abroad to customer locations Services performed on customer sites• Diagnosed and Repaired Concrete Pumps, Mixer Trucks, and Slurry Pumps• Customer public relationsStartups for new pump sales• Train customer on safe operation of the equipment• Verify equipment integrity

• Quality Control

  • Feb 1998 - Jun 2000

  Tested Operational Functionality on Concrete Pumps, Mixers, and Slurry Pumps Diagnosed problems Inspect and set parameters to factory settings using software tools (Comfort and Vector)

• Main Assembly Production

  • Jan 1994 - Feb 1998

  Assembled Concrete Pump TrucksDuties performed• Truck Prep• Sub-assembly• Main Assembly• Mounting

• Field Service Supervisor

  • Jan 1994 - Feb 1995

  Field Service Supervisor & Technical Service



Jerry's Sinclair

• United States
• Individual and Family Services

• Automotive Service Technician

  • Mar 1988 - Jan 1994

  Automotive TechnicianCustomer Service Automotive TechnicianCustomer Service



J L Shiely

• Union Equipment Operator

  • Mar 1983 - Mar 1988

  Euclid Operator Euclid Operator