Experience

Creative Lodging Solutions

• United States
• Hospitality
• 1 - 100 Employee

• Account Manager

  • Jun 2013 - Present

  • Build and maintain lasting relationships, which includes intimate knowledge of accounts, including essential contacts, account preferences, and activity flows for both past and future. • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. • Work closely with the Account Management and Negotiation teams in order to maintain a continuous knowledge of projects in order to identify potential issues and/or opportunities… Show more • Build and maintain lasting relationships, which includes intimate knowledge of accounts, including essential contacts, account preferences, and activity flows for both past and future. • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. • Work closely with the Account Management and Negotiation teams in order to maintain a continuous knowledge of projects in order to identify potential issues and/or opportunities. • Drive account retention and growth of contract business through strong performance and relationships. • Monitor and manage account profitability through credit card percent, income percent, etc. • Direct communication with client(s) (in-person, phone, electronic) on a frequency that is acceptable to the client(s). • Conduct regular business reviews with clients utilizing reporting tools, including but not limited to Stat Pack, declined savings, and other similar reports based on client and company needs. • Consistently provide an unexpected level of service where even unspoken needs are met for our clients and guests. • Communicate the client’s goals and represents the client’s interests to the team. • Exhibit and utilize knowledge of hotel industry and markets associated with client industry.

• Client Specialist

  • Sep 2016 - Present

  •Build and maintain lasting relationships, which includes intimate knowledge of accounts, including essential contacts, account preferences, and activity flows for both past and future. •Build and maintain relationships with specific hotels • Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue. • Monitor and manage accounts in accordance to any and all key metrics. • Insure rooming lists are created accurately based on… Show more •Build and maintain lasting relationships, which includes intimate knowledge of accounts, including essential contacts, account preferences, and activity flows for both past and future. •Build and maintain relationships with specific hotels • Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue. • Monitor and manage accounts in accordance to any and all key metrics. • Insure rooming lists are created accurately based on hotel DPVs • Negotiate rates for new host hotels as needed • Handle billing discrepancies/negotiate settlements with hotels • Effectively communicate with hotels regarding bed management in a timely manner • Effectively communicate with clients and hotels via phone and email to ensure consistency with policies. • Secure rates, discounts, and RFPs with current and new hotel partners. • Convert hotels to priority pay • Exhibit and utilize knowledge of hotel industry and regional markets associated with clients. • Reserve rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc. • Identify and resolve client and hotel issues on a daily basis. • Resolve all client and hotel calls regarding extensions, early departures or changes to a reservation. • Responsible for meeting or exceeding all client deadlines. • Accurate and timely completion of tasks associated with: • Hotel invoicing • Credit card reconciliations • Priority Pay • Make and/or handle phone calls regarding billing issues. • Consistently provide an unexpected level of service where even unspoken needs are met for our clients and guests. • Effectively communicate with clients and hotels via phone and email to ensure consistency with policies. • Research and understand billing discrepancies and be able to effectively communicate those with supervisors, directors, VPs, and C-Suite.



Allconnect

• United States
• Internet Publishing
• 100 - 200 Employee

• Home Services consultant

  • Sep 2011 - Mar 2013

  Lexington, Kentucky Area The Home Services Consultant assists callers with setting up their home utility services. Individuals will use a consultative approach when offering & selling products and services to customers such as Phone, Internet, Cable TV, Satellite TV, DSL & more. Utilize consultative selling techniques to present key selling points, features and benefits while remaining focused on the customers' needs and expectations Demonstrate professionalism and commitment to the role through superb… Show more The Home Services Consultant assists callers with setting up their home utility services. Individuals will use a consultative approach when offering & selling products and services to customers such as Phone, Internet, Cable TV, Satellite TV, DSL & more. Utilize consultative selling techniques to present key selling points, features and benefits while remaining focused on the customers' needs and expectations Demonstrate professionalism and commitment to the role through superb attendance, punctuality and strong adherence to our code of conduct Demonstrate persistence, overcome objections and strive to improve your skills and sales performance Effectively communicate and build relationships with customers to provide a world class customer experience Consistently reach monthly, quarterly, and annual sales objectives Effectively execute the entire sales process from opening to close Work onsite in a call center environment Show less



Space Centre Self Storage

• United Kingdom
• Consumer Services

• Facility Site Manager

  • Nov 2009 - Dec 2011