Myron C. Johnson, M.S.
Student Success Manager at Purdue University Global- Claim this Profile
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Topline Score
Bio
Credentials
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Clergy Act | Life Coach
Title IX Solutions, LLC
Experience
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Purdue Global
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United States
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Higher Education
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700 & Above Employee
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Student Success Manager
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Sep 2021 - Present
• Assist prospective students through the enrollment process specific to the program identified.• Provide students with financial guidance as it relates to funding for the program from enrollment through graduation.• Personalize service to advise and support the student, nurture a healthy relationship and continuallyre-verify alignment of career goals with degree outcomes.• Orient students with regard to admissions and catalog requirements, academic policies, registration procedures, student resources, programs that will help support the student in being self- sufficient in making proper class and elective selections.• Service various students while meeting predetermined student metric requirements.
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Lexington Development
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United States
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Advertising Services
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Customer Success Manager
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Jul 2017 - Aug 2021
• Perform initial on-boarding of accounts with enterprise level customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime• Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction• Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account• Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Smartsheet• Work closely with Sales and Professional services teams to share customer insights that inform additional product and service sales opportunities.• Maintain over 140 customer accounts and manage a rotating portfolio of new clients to ensure a successful implementation.
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West Coast University
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United States
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Higher Education
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700 & Above Employee
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Assistant Director of Student Affairs
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Sep 2013 - Jul 2017
• Fielded in-person, telephone and email inquiries from students and staff.• Oversaw meetings geared to student retention with executive leadership and managed a caseload of 365+ students.• Assisted students with accessing individual records and transcripts for diverse needs.• Chairman of appeals, student advisory council, global public health, and conduct.• Planned and participated in new student orientation, registration, student workshops, and lunchand learns. • Fielded in-person, telephone and email inquiries from students and staff.• Oversaw meetings geared to student retention with executive leadership and managed a caseload of 365+ students.• Assisted students with accessing individual records and transcripts for diverse needs.• Chairman of appeals, student advisory council, global public health, and conduct.• Planned and participated in new student orientation, registration, student workshops, and lunchand learns.
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Education
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2010 - 2013
Capella University
Master's degree, Counseling Studies -
2005 - 2008
Jackson State University
Bachelors, Sociology
Community
