Experience

The Children's Place

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Oct 2010 - Present

  • Developed and executed on hiring strategies that fostered high performance teams. • Developed & communicated goals oriented KPIs with measurable results. • Lead credit card performance program for the district for 6 consecutive years, all tied to KPIs. • Developed vision, strategy & accountability around standard operating procedure (SOP) goals. • Developed high performance teams with focus on open and transparent communication. • Led the strategy for organizational wide vision / direction changes based upon market movements, trends, and sales fluctuations. • Actively engage with the business to learn about key issues & challenges. Work with business leaders on the plan of action to resolve and or prioritize issues. • Manage employee status changes: pay changes, anniversary awards, recognition awards – working with: Payroll, HRIS (Kronos/Workday) and Compensation teams. • Manage payroll, benefits administration, and employment practices for Texas. • Communicate and track performance reviews, merit increases and talent discussions. • Provides day to day performance management guidance (coaching, career development, disciplinary actions, etc.) • Managed and resolved complex employee relations issues. Conducted effective, thorough and objective investigations. • Developed growth strategies that aligned with organizational goals. • Manage scheduling and day to day operations, store maintenance, merchandising, etc. • Oversaw all loss prevention and shortage prevention investigations. • Fostered strong communication which helped build a strong leadership team. • Oversaw all internal audit functions and ensure controls are operating effectively. • Fostered a professional and positive leadership style with strong company morale. Show less



Gap

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Aug 1999 - Oct 2010

  • Developed and executed on all day to day operations, including hiring & training. • Created and fostered a high performance leadership team through training, coaching, and mentoring. • Developed organizational and departmental KPIs for accountability. • Partnered with human resources (HR) and various HR business partners for performance reviews, critical conversations, mentoring programs and conflict resolution strategies. • Conducted and managed onboarding and off-boarding of employees, working with various human resource teams. • Provided HR policy guidance and interpretation to assist new and existing employees. • Maintained an in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring compliance. • Managed and resolved complex employee relations issues. Conducted effective, thorough and objective investigations. • Led regular management meetings around sales, revenue growth, merchandising, personnel, etc. • Maintained the highest customer satisfaction survey scores which were a reflection of the leadership team. • Oversaw all operational audits, control audits, remediation issues, etc. • Developed vision and strategy for constantly changing business direction to meet revenue expectations and growth. • Fostered a professional and positive leadership style with strong company morale. Show less