Sr Customer Service Associate

• Mar 2022 - Present

Customer Service Representative

• Feb 2014 - Mar 2022

• Support assigned distributors partners/ accounts so they are equipped to meet all sales and revenue objectives. • Find solutions for issues that impact the company’s ability to meet sales objectives. • Process consignment and loaner stock at distribution centers for scheduled cases. • Review back orders for appropriate disposition and following up with distributors, planners, and customers. • Identify notable issues with allotment of consigned inventory to maximize utilization. • Manage inventory request for newly launched products & ship within approved distribution channels. • Communicate requests to appropriate product managers and individuals as appropriate. • Maintain regional caseloads and manage loaner inventory. • Direct Management and Administrative processes. • Assure proper documentation is exchanged and implemented for all order types received via phone, fax, email, etc. • Facilitate timely completion of order processing. • Identify order discrepancies/ issues and distribute information to sales to keep them informed. • Ensure End of Month (EOM) POs are invoiced and closed to report for commission processing • Assist in discrepancy reviews related to EOM invoicing. • Proactively decrease the amount of unbilled revenue • Initiate pricing discount documentation per established procedure. • Initiate on-boarding process and activities as required for new distributors.

Data Entry Clerk / Shipping and Receiving

• Nov 2011 - Mar 2012

• Process receipts and transfer requisitions (Baan) • Assist warehouse with inventory and receiving • Update and maintain accounts • Xerox and E-mail updated inventory to buyers • 5S areas when necessary • Other duties as instructed by supervisor • Process receipts and transfer requisitions (Baan) • Assist warehouse with inventory and receiving • Update and maintain accounts • Xerox and E-mail updated inventory to buyers • 5S areas when necessary • Other duties as instructed by supervisor

Office Assistant / Secretary

• Jul 2009 - Jul 2011

• Front office / Receptionist, Telephone, Fax, Xerox, Emails • Scheduling and rescheduling product deliveries. • Maintain and track daily deliveries, incoming and outgoing lab cases. • Prepare and log UPS orders, Receive, sort and distribute lab cases. • Prepare lab cases for delivery. • Delivery when necessary using company vehicle. • Billing / Invoicing (QuickBooks), Enter payments, Print out monthly statements, month end reports and sales summary. • Collection calls when necessary. • Assist with layout and printing of advertising material, Other duties as instructed.

Secretary / Warehouse Operations

• Feb 1994 - Sep 2008

• Customer Service, Phone Support, Notify and schedule freight availability and delivery • Accountable for cash payments • Write out and verify billing receipts for Accounts Receivable department • Quote and schedule flatbed/container hauling, • Maintain accurate shipping and receiving logs • Maintain office and file maintenance • Verify time cards and update employee performance log for bi-yearly incentive program • Assist break-bulk manager as needed • Checking loading, unloading manifest for discrepancies, such as overages/shortages, and un-manifested freight. • Cross trained office staff as needed. • Fill in for General Manager, Operations Manager, Container Dispatcher and Forklift Operators as needed.