Experience

Caseware Africa

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Product Manager

  • Oct 2020 - Present

• Software Delivery Lead

  • Dec 2018 - Jan 2022



South African Financial Blockchain Consortium (SAFBC)

• Johannesburg Area, South Africa

• Secretariat and Member

  • Mar 2018 - Nov 2018

  As a member of the SAFBC, we design and driving the Blockchain strategy within the financial services sector. In addition, my role as secretary helps facilitate the the execution of the consortium's strategy. As a member of the SAFBC, we design and driving the Blockchain strategy within the financial services sector. In addition, my role as secretary helps facilitate the the execution of the consortium's strategy.



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Head of Application Development - Sub-Saharan African

  • Sep 2016 - Nov 2018

  Madated to build the Application Development Practice for the Thomson Reuters SSA business. High level scope of responsibilities include:- Developing the development practice strategy to ensure alignment to business strategy and objectives. To plan and monitor the successful implementation of this strategy.- To lead, manage and support a geographically dispersed team of software developers on respective projects to ensure delivery of quality, fit for purpose software. - Provide support across respective BUs to identify opportunities and promote accelerated company growth. - Collaborate cross BU to ensure active industry partner engagement on new innovation around technologies and identify partnership opportunities. Show less

• Implementation Specialist

  • Nov 2014 - Aug 2016

  - Product demonstration as part of supporting our pre-sales teams. - Analysis of customer business process and requirements to ensure their needs are met with respective solutions. - Implementation and support on various Thomson Reuters Tax & Accounting solutions. - SQL Development and maintenance (Technical and legislative updates) of the local Corporate Tax solution used by the biggest T&A clients in South Africa. - Customer and partner relationship management.



Caseware Africa

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• CaseWare Product Specialist

  • Nov 2011 - Oct 2014

  Fulfilled the role of Product Manager for CaseWare Working Papers and add-on products in line with the SDLC, incl:o Manage the product life cycle from strategic planning to tactical activitieso Specifying market requirements for current and future products through market research supported by on-going visits to customers and non-customers.o Establish and define requirements for both new and existing products, and contribute to the overall vision of the company.o Complete and maintain comprehensive product road-maps based upon customer input, market analysis, and competitive intelligence.o Collaborate with numerous stakeholders in defining the product priorities within the product roadmap.o Driving a solution set across development teams through market requirements, product contract, and positioning.o Provide detailed guidance to development and QA resources, as well as functional and technical documentation to ensure the right product gets delivered with each release.o Analysing potential partner relationships for the product.o Assist with the architecture and design of the ProductManagement of special projects/products, including the fulfilling the role of Business Analyst, Product Manager and Project Manager to ensure the success of the project/product.Act as CQS’s CaseWare International liaisono All CWI Products incl: Working Papers, Time, Connector, Audit System, SmartSync, Licencing, XBRL and other software provided by CWI to CQS.Custodian of CaseWare product knowledge o Deep understanding of new versions features and functions. o Present and communicate to appropriate stakeholders o Analysis of support logs and actions formulated and executed accordingly. o Management of Product Knowledge InternallyWork with Training Manager to ensure correct and adequate training is provided for all CQS employees.Provide support to all functions of the business, including sales, support, consulting, training to ensure success in their respective functions. Show less

• Support Manager

  • Oct 2009 - Oct 2011

  Complete function of managing a Technical Support Help Desk with two teams comprising of an average of 16 staff members. Recruitment & Selection according the top grading methodology. Staff Coaching and Mentoring Staff Growth, Development and motivation Daily Help Desk performance management Customer retention and satisfaction Performance Management Statistical analysis and improvement Strategic planning and training

• Senior Support Specialist

  • Oct 2008 - Sep 2009

  First line of technical support to CaseWare clients as part of the support teamEnsure continuous communication between other business units within the company to ensure greater quality of supportMonitoring the CaseWare support desk in the absence of a direct supervisor to ensure that queries are dealt with accurately and within a timely fashionAssisting junior consultants in resolving client queriesAssess technical needs within support team and provide suggestions on improving quality of service provided to clientsMonitoring of different forms of electronic communication between the CaseWare support team and clients to ensure professionalism and accuracyTraining and knowledge transfer of junior support consultantsVarious ad hoc tasks assigned by Management Show less



PwC

• Professional Services
• 700 & Above Employee

• Senior Support Consultant

  • Feb 2005 - Sep 2008

  Provide IT support on both hardware and software to users Managing of AD domain and servers to ensure minimum downtime Managing in part the IT support desk to make sure queries are dealt with accurately and within a timely fashion Continuous assessment of support infrastructure to ensure an optimum level of support Training and knowledge transfer of junior support consultants Dedicated CaseWare Support consultant within PwC Namibia Dedicated Pastel support consultant with PwC Namibia Providing Training to new staff members on IT infrastructure and various software modules Implementation of local office security to manage risk within the office Ensuring staff was trained on safety procedures and also that various staff members were trained as Fire Wardens and First Aiders. Ensuring that office safety procedures were well documented, implemented and communicated within the company. Marketing liaison at the PwC Walvis Bay office Learning and Education Liaison at the PwC Walvis Bay office Fulfilling operations functions pertaining to building / Office décor: Ensuring that office equipment and infrastructure was in a working condition, as well as signage and office décor requirements are implemented according to the PricewaterhouseCoopers global brand Various ad hoc tasks assigned by Managers, Directors and Partners Show less