Myriam Duval
Procurement & Supply Chain Group Leader at EMS - Electro Medical Systems- Claim this Profile
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Français Native or bilingual proficiency
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Anglais Full professional proficiency
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Allemand Limited working proficiency
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Espagnol Professional working proficiency
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Bio
Carmela Saffioti
Je recommande vivement Myriam qui a été ma responsable pendant presque 2 ans dans un service de Customer Service à échelle internationale. Professionnelle et compétente dans son domaine, Myriam est une personne accessible et humaine qui permet à son équipe de se sentir à l'aise et à l'écoute et qui porte les activités de l'entreprise avec enthousiasme.
Carmela Saffioti
Je recommande vivement Myriam qui a été ma responsable pendant presque 2 ans dans un service de Customer Service à échelle internationale. Professionnelle et compétente dans son domaine, Myriam est une personne accessible et humaine qui permet à son équipe de se sentir à l'aise et à l'écoute et qui porte les activités de l'entreprise avec enthousiasme.
Carmela Saffioti
Je recommande vivement Myriam qui a été ma responsable pendant presque 2 ans dans un service de Customer Service à échelle internationale. Professionnelle et compétente dans son domaine, Myriam est une personne accessible et humaine qui permet à son équipe de se sentir à l'aise et à l'écoute et qui porte les activités de l'entreprise avec enthousiasme.
Carmela Saffioti
Je recommande vivement Myriam qui a été ma responsable pendant presque 2 ans dans un service de Customer Service à échelle internationale. Professionnelle et compétente dans son domaine, Myriam est une personne accessible et humaine qui permet à son équipe de se sentir à l'aise et à l'écoute et qui porte les activités de l'entreprise avec enthousiasme.
Experience
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EMS - Electro Medical Systems
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Switzerland
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Medical Equipment Manufacturing
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300 - 400 Employee
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Procurement & Supply Chain Group Leader
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Mar 2022 - Present
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Nestlé
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Switzerland
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Food and Beverage Services
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700 & Above Employee
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Supply Chain Manager
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Apr 2020 - Apr 2021
- Responsible to buy, transport and sell Technical Equipment (CAPEX) for the Nestle affiliates wordwide - Managed orders & tracked shipments with suppliers, freight forwarders, shipping lines and local agents - Launched & followed-up transport tenders to optimize the freight costs for our Nestle affiliates - Established & monitored shipping instructions to suppliers, carriers and customers - Managed transport flows (Road, Sea and Air), including out of gage containers and multimodal transport - Improved Stantard Way of Working and trained colleagues to treat and manage our orders effectively - Managed invoicing monthly as per the Value Invoice Forecast and monitored Blocked & Parked Invoices Show less
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Nestlé
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Switzerland
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Food and Beverage Services
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700 & Above Employee
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Physical Logistics Specialist
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May 2018 - Feb 2019
- Managed global transport projects & tenders, negotiated prices & conditions with carriers - Built and tracked KPIs to measure our transport service providers’ performances - Identified internal and external opportunities to generate transport cost savings - Managed escalations, delays, risks of out of stock to ensure customers’ satisfaction - Launched and monitored the global freight forwarding tender 2019 for the CAPEX activity - Monitored regular meetings with our carriers and freight forwarders to identify areas of improvements Show less
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Carmeuse
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Belgium
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Mining
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700 & Above Employee
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Procurement and Logistics Manager
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Nov 2016 - Mar 2018
- Managed Trading & Logistics Operations for the Overseas division & supervised 3 Logistics Officers - Supervised Procurement Administration: PO/SO, invoicing, transport and customs documentation… - Coordinated production plannings and loadings with our suppliers in Europe, Africa & Asia - Organized deliveries by trucks, containers, bulk & conventional vessels worldwide - Controled stock replenishments and warehouse inventories - Managed the Customer Service: handled customers’ requests and issues until resolution Show less
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Delta Car Trade SA
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Switzerland
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Automotive
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1 - 100 Employee
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Procurement and Logistics Manager
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Jun 2013 - Sep 2016
- Mangaged up to 500 orders per month from 40 suppliers across 10 countries (TO > 70M€/year)- Supervised a team of 7 Supplier Account Managers and 8 Operations Officers- Reinforced our sourcing markets by integrating new suppliers in Europe (PL, CZ, HU)- Implemented and monitored KPIs to analyze & improve our suppliers’ and carriers’ performances- Ensured monthly stock and sales forecasts, managed stock replenishment & inventory controls - Monitored Logistics Operations: european transport workflows, cross-docking, customs clearance- Managed Customer Service: 1000 requests a month (average response time < 48h) Show less
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Business Account Manager
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Sep 2011 - May 2013
- Developed our point of sales network & managed a portfolio of 35 dealerships (TO > 15M€/year)- Negotiated and monitored full-term contracts with my key accounts & achieved monthly sales goals- Managed complaints resolution with the Customer Service to maintain a high level of satisfaction- Involved my partners in projects related to the automotive sales activity (open days, motor shows)- Trained my key accounts to use sales techniques, CRM softwares and shared platform
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HP UK
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United Kingdom
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Information Technology & Services
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200 - 300 Employee
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Assistant Retail Account Manager
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Mar 2011 - Aug 2011
- Managed weekly stock and sales forecasts & analyzed the sales’ performances - Administrated the sales reporting tool & shared monthly results - Implemented action plan presentations for the Sales Specialists team to prepare store visits - Supported the Store-In-Store Sales team to improve and optimize the shelf space - Followed-up marketing plans and incentive programs with channel and retail partners - Managed weekly stock and sales forecasts & analyzed the sales’ performances - Administrated the sales reporting tool & shared monthly results - Implemented action plan presentations for the Sales Specialists team to prepare store visits - Supported the Store-In-Store Sales team to improve and optimize the shelf space - Followed-up marketing plans and incentive programs with channel and retail partners
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Pernod Ricard
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France
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Beverage Manufacturing
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700 & Above Employee
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Assistant Brand Manager Ricard & Pacific
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Jul 2009 - Jun 2010
- Developed sales tools and POS advertising (vouchers, diplays, corners…) for Ricard and Pacific brands - Implemented promotional campaigns, measured and analyzed brand awereness (IPSOS) - Analyzed our brands’ and competitors’ performances & provided monthly reports (ACNielsen) - Developed the brand website and on-line store, created & administrated social network pages - Developed sales tools and POS advertising (vouchers, diplays, corners…) for Ricard and Pacific brands - Implemented promotional campaigns, measured and analyzed brand awereness (IPSOS) - Analyzed our brands’ and competitors’ performances & provided monthly reports (ACNielsen) - Developed the brand website and on-line store, created & administrated social network pages
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Education
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Advance Operations Management School
APICS certification Logistics Transport Distribution -
Toulouse Business School
Master in Business Management -
Escuela Superior Europea de Comercio, Barcelone, Espagne
Master in Business Management -
Lycée Saint Charles
HEC preparatory classes preparing for the entrance exam to French business schools