Experience

TIG Freight Management

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• National Account Manager

  • Jan 2020 - Present

• Major Account Manager

  • Sep 2018 - Jan 2020



KIS Corporate

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Executive

  • Feb 2018 - Sep 2018

  Prospecting and generating all new sales leads and opportunities; calling and setting appointments with prospects and customers; business to business solution selling of freight management services; face to face negotiation; freight analysis, writing proposal; developing relationships with accounts to ensure continued trade; identifying, targeting and securing major business opportunities Prospecting and generating all new sales leads and opportunities; calling and setting appointments with prospects and customers; business to business solution selling of freight management services; face to face negotiation; freight analysis, writing proposal; developing relationships with accounts to ensure continued trade; identifying, targeting and securing major business opportunities



M3 Logistics Pty Ltd

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Premium Customer Service Representative

  • Nov 2017 - Jan 2018

  Follow up on all customer service enquires, managing all outgoing orders of premium customer for QLD, ensure customers expectation are met, maintaining strong relationship with premium customer Follow up on all customer service enquires, managing all outgoing orders of premium customer for QLD, ensure customers expectation are met, maintaining strong relationship with premium customer



DHL Gloabal Forwarding Australia

• Customer Service Specialist

  • Apr 2017 - Oct 2017

  Responsible for a 200-client portfolio (customer size 0 - 30.000 Dollar) Daily duties: Processes customers & overseas office orders, develop relationship with customers, joint Sales visits, proactively inform customers on shipment status, exceptions and provide intermediate updates on incident solution, process quotations Air-/ Ocean freight, and close contract, place won order with overseas offices, up- and cross-selling for existing customers, take and handle customer inquiries, drive solution of customer complaints by solving it directly or assigning tasks to other function



DHL Freight Germany

• Cooperative Study Employee

  • Aug 2013 - Oct 2016

  08/2013 - 10/2013 Pre- Training at branch office Munich, part of cartage team, advising consignments to customers 02/2014 - 04/2014 Assigned at DHL Head Office, Business Process Management, network planning Task: Analyze capacity outcome of feeder & line haul, develop insightful and visually appealing reports, generating training materials for international network and implement them in the national DHL Freight network 07/2014 - 09/2014 Assigned at DHL Freight Head Office, Business Process Management Task: Implement Key Accounts into the DHL Freight domestic network 12/2015 - 02/2015 Assigned at DHL Freight branch office Munich, Business Process Management Task: Analyzing benefit for weighing - and measuring process 06/2015 - 08/2015 Assigned at DHL Freight Head Office, Sales & Marketing Task: Drafting of a new edition of the Sales Manual, assist in delivery of business projects by providing sales data, performance insights and training 11/2015 - 01/2016 Assigned DHL Freight branch office Frankfurt, Sales Force Task: Coaching on the job for developing sales & customer service skills 05/2016 - 10/2016 Assigned DHL Freight Area North, Sales & Marketing Topic of the Bachelor Thesis: ‘Measures to optimize and increase the effectiveness of the sales organization DHL Freight Germany’ Define Problems out of DHL Sales process for sales channel 0 – 500,000 Euro, take measurements out of CRM- System, Analyzing Sales Process, Sales data and KPI’s, cause-effect analysis, use results to create solutions and implement



TNT

• Netherlands
• Freight and Package Transportation
• 700 & Above Employee

• Major Account Manager

  • Jul 2009 - Aug 2011

  Looking after existing clients and recruiting new profitable clients, negotiations of prices, providing proposals, creating strategies to win customer due to understanding customers transport need, working in line with budget & KPI's, dealing with tenders

• Apprentice Freight Forwading Clerk

  • Sep 2006 - Jul 2009

  2006 - 2007Operation: advising consignments to a customer, inbound, outbound, customs, warehouse 2007-2008Customer Service: accepting pick up bookings for export cargo, data entry into ERP-System, providing customer with costing, placing pick up orders for import cargo with overseas offices, customer complaint2008-2009Sales: calling leads, qualifying leads, updating CRM-System with new data, quotes & proposal, price negotiations