Experience

Canon Business Process Services

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Credit and Collections Supervisor

  • Mar 2010 - Present

  This position is responsible for the supervision of the collection group in the Philippines as well as daily collection activities including resolution of client and account management collection inquires, maintaining weekly and monthly collections reports and to provide assistance for cash applications when needed in the area of Accounts Receivables. • Ensure timely collections of open obligations • Contact accounts for collections of past due amounts 60 days and over. Customer contact & correspondence via telephone, letter and email. • Research disputes and outstanding balances which requires contacting client, site and area managers, and Directors and Vice Presidents if needed. • Process reimbursements to client when duplicate and / or overpayments are made • Process credit and debit memos • Maintain customer accounts and collections data • Interact effectively with sales, operations and customers. • Responsible for weekly and monthly collections reports to collections manager. • Prepared analyses of accounts in excel. • Presentation of account status in weekly meetings. • On an as needed basis, special project are requested to be completed by the appropriate deadlines. • Back up for cash applications position • Supervision of collection staff in the Philippines • Mentor and training of Staff Show less



Credit24

• Financial Services
• 1 - 100 Employee

• Credit and Collections Head

  • Sep 2008 - Dec 2009

  Responsible in handling the overall operations of Collection Department * Identifies areas of improvement and implement effective collection strategies, capacity planning and team motivation * Ensures that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the company. * Recommends streamlining of work flow either to be achieved by automation or change in procedures. * Approves repayment schedule that will ensure maximum benefit and minimal risk for the company. * Ensures that delinquent accounts are collected at all costs to prevent/minimize bad debts. * Approves reinstatement of accounts in accordance to collection guidelines. * Approves redeposit and hold of post dated checks issued by cardholders. * Approves account with bouncing checks for filing of court case thru Legal Department. * Recommends Provision for Bad Debts and Write Off accounts. * Serves as the key person for any collection related programs. * Negotiates/Assists cardholders on possible payment and/or rearrangement of past due account. * Trains collection staff to ensure that they are equip with knowledge and skills on how to collect past due accounts and answer complaints and queries * Prepares legal letters, repayment scheme contracts and other letters as may deem necessary. * Verifies the accuracy and correctness of account status in database. * Prepares monthly reports needed for Operations Meeting. * Evaluates account with bouncing checks for further collection or filing of court case. Show less



Prudentitalife Financial Services,Inc.

• Assistant Manager for Collections

  • Jun 2001 - Aug 2008

  Responsible in handling the overall operation of Collections Department. Responsible in handling the overall operation of Collections Department.



Security Diners International

• Collections Supervisor

  • Jun 1996 - May 2001

  Responsible for collection of past due credit card holders and monitoring of Collection personnel in Visayas and Mindanao offsite office. Responsible for collection of past due credit card holders and monitoring of Collection personnel in Visayas and Mindanao offsite office.