Experience

Standard Focus Ltd

• Entertainment Providers
• 1 - 100 Employee

• Digital Customer Support

  • Jan 2021 - Present

  Manage large amount of incoming Chat and Emails. . . Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions . Provide accurate, valid and complete information by using the right backend tools Follow communication guidelines and procedures .Inform customers of promotions . Advice customers on best plans and products for them . Raising tickets for complaints for issue resolution. Handling CRM systems to handle corporate clients . Show less



dafabet kenya

• Nairobi, Kenya

• Digital customer support

  • Apr 2020 - Dec 2020

  Responsibilities and roles : .Providing resolution to customer concerns and complaints .Manage large amount of incoming Chat and Emails. .Up selling company products .Provide accurate, valid and complete information by using the right backend tools .Handling CRM systems to handle corporate clients . Show less