Experience

Blue Hawaiian Activities

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Apr 2021 - Present

  Today it is official. Thank you Blue Hawaiian Helicopters and Air Methods for believing in the activity space in Hawaii. The success Blue Hawaiian Activities has seen in the first two months is a testament of the amazing experiences we will continue to create for years to come. Today it is official. Thank you Blue Hawaiian Helicopters and Air Methods for believing in the activity space in Hawaii. The success Blue Hawaiian Activities has seen in the first two months is a testament of the amazing experiences we will continue to create for years to come.



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• General Manager

  • Jul 2017 - Apr 2021

  NEW LEADER TO HEAD HAWAII’S EXPEDIA LOCAL EXPERT TEAMThe Expedia Local Expert team proudly announces the promotion of Myra Galinato to General Manager of Hawaii’s Expedia Local Expert team. Myra brings 20 years’ experience in hospitality and the support of a strong management team to the role.When asked about her promotion, Myra commented, “I am thrilled to lead the Hawaii team. I am passionate about growing our business and helping travelers discover the ideal local travel experience by showcasing our partners’ diverse offerings.”Jen O’Twomney, Vice President, Expedia Local Expert added, “It’s terrific we had a person in-market ready to lead our Hawaii-based Expedia Local Expert team. Our travelers will benefit from Myra’s knowledge and dedication to ensuring they enjoy the ultimate experience on the islands she calls home.”To learn more about Expedia Local Expert, visit www.localexpert.com. A leading provider of activities and destination experiences, Expedia Local Expert (LX) offers expertise and assistance in booking events, activities, tours, attractions, ground transportation and other services to our consumers in hundreds of destinations around the world. Drawing from a rich portfolio of thousands of tours and adventures across the globe, these services are available online, over the phone, and face-to-face at one of our many concierge and activity desks in more than 100 hotels and other retails locations worldwide.

• Director, Sales and Operations

  • Feb 2012 - Jul 2017

  Leading 12 ELE Concierge Managers and assisting General Manager with key stake holders in the market. Roughly 180 concierges serving 60 locations on all four major islands. Supporting 12 concierge managers which includes;* Hiring, training and coaching Concierge Managers.* Overseeing Concierge Managers as they hire, train, coach and mentor their Concierge teams.* Delivering exceptional guest service and strong sales results. * Developing, implementing, and ensuring the success of programs to improve service and sales. Activities will include:* Set clear targets and milestones, track results and report to General Manager.* Managing team and individual performance, taking corrective action with appropriate speed and rigor.* Organizing facilitating and leading training sessions for managers and support staff.* Cultivating strong relationships with the local hospitality and activity community.* Assist the General Manager as the secondary point of contact for all hotels.* Responsible for maintaining the exceptional relationships that currently exist as well as nurturing new ones.* Identifying and investigating new streams through creative development to increase revenue, opening new desks and group business by a marked percentage exceeding planned metrics and goals. * Assessing current desk profitability and making appropriate recommendations, designing and implementing operational processes, and managing expenses.* Assist GM on executing strategies to grow profits for ELE HI.Acting as a key member of the local leadership team I work with not only other leadership positions but also the extended Destination Experiences team to help develop and execute strategy for the local market. This includes active participation and leadership in decisions regarding:* Business development opportunities.* Opening or closing locations.* Marketing and promotions.* Pricing.* Incentive programs.* Concierge compensation.

• Regional Manager

  • Aug 2007 - Feb 2012



Grand Wailea

• United States
• Hospitality
• 200 - 300 Employee

• Front Office Manager

  • Jan 2007 - Aug 2007



Kapalua Villas

• Front Office Manager

  • 2003 - 2007



Fairmont Kea Lani Maui

• United States
• Hospitality
• 1 - 100 Employee

• Concierge and Guest Service Manager

  • 1997 - 2003