Experience

Alpha and Omega Electric

• Project coordinator

  • Oct 2020 - Present



United Pest Solutions

• Office Manager

  • Feb 2016 - Oct 2020

  Responsible for managing the Customer Service Department: Implementing policies and developing procedures, hiring office and field staff, providing consistent customer service and satisfaction. Responsible for developing reports and implementing improvements to customer service related applications.• Train customer service department in daily functions, processes, procedures & requirements • Lead and mentor department by providing friendly motivation, positive atmosphere, guidance… Responsible for managing the Customer Service Department: Implementing policies and developing procedures, hiring office and field staff, providing consistent customer service and satisfaction. Responsible for developing reports and implementing improvements to customer service related applications.• Train customer service department in daily functions, processes, procedures & requirements • Lead and mentor department by providing friendly motivation, positive atmosphere, guidance & training to produce an outstanding staff with a “customer first” focus• Monitor calls to ensure quality and coaching as needed• Set specific & measurable department expectations with clear accountability• Provide objectives and fair feedback on a regular basis (address negative employees and poor performers; accentuate great team member’s performances)• Ensure accurate record keeping of call center activities• Implement reports that indicate closing rates • Responsible for interviewing, hiring, and on-boarding technicians and office staff Show more Show less



Youngs Market Company

• Account Manager

  • Sep 2007 - Jan 2016

  Account Manager for Constellation BrandsDevelop and maintain a positive and professional relationship with every account, communicate consistently with supervisors, sales representatives, and store personnel. Educate Retailer and consumer on the features and benefits of represented brands. Responsible for gaining distribution, building displays and executing product programs in the market. • Achieved an average of 75% brand goal attainment • Consistently Top 2 of 10 Account… Account Manager for Constellation BrandsDevelop and maintain a positive and professional relationship with every account, communicate consistently with supervisors, sales representatives, and store personnel. Educate Retailer and consumer on the features and benefits of represented brands. Responsible for gaining distribution, building displays and executing product programs in the market. • Achieved an average of 75% brand goal attainment • Consistently Top 2 of 10 Account Managers on team• Grew total business by 15% over previous year• Proven ability to grow brands in a highly competitive market in top Seattle retail accounts Show more Show less



Prudential Relocation

• Relocation Counselor

  • 2005 - 20072 years

  Single point of contact for relocating corporate employees. Reviewed policy guidelines and assisted throughout the marketing and sale of their home, coordinated moving of house hold goods, and coordinated assistance to locate a new home. Worked to ensure equity payments and reimbursements are processed in a timely fashion. • Administered support and answered questions for corporate contacts and customers.• Completed all initial calls within twenty-four hour period of receiving… Single point of contact for relocating corporate employees. Reviewed policy guidelines and assisted throughout the marketing and sale of their home, coordinated moving of house hold goods, and coordinated assistance to locate a new home. Worked to ensure equity payments and reimbursements are processed in a timely fashion. • Administered support and answered questions for corporate contacts and customers.• Completed all initial calls within twenty-four hour period of receiving move requests from corporate clients• Followed up with 100 + customers on a biweekly rotation in addition to handling all incoming calls, and returning all inquiries within the same business day. Show more Show less



Fluoresco Lighting & Signs

• Project Coordinator

  • 2003 - 20052 years

  Managed all aspects of retail signage production and installation, including drawing up contracts and proposals, securing landlord approval, scheduling internally and with external companies, and final billing. • Contracted and negotiated with Flouresco’s network of sign companies to coordinate site surveys, permitting, and installations nationwide. • Worked with city contacts to secure permits and attended variance hearings.• Provided support for… Managed all aspects of retail signage production and installation, including drawing up contracts and proposals, securing landlord approval, scheduling internally and with external companies, and final billing. • Contracted and negotiated with Flouresco’s network of sign companies to coordinate site surveys, permitting, and installations nationwide. • Worked with city contacts to secure permits and attended variance hearings.• Provided support for account executive by communicating with customers on a weekly basis to establish deadlines, answer questions, and work to resolve any complaints. • Worked with production and install departments throughout projects to insure timeliness from beginning to end. • Ran billing reports for job costs Show more Show less