Experience

Savoy Hotel Yangon

• Hospitality
• 1 - 100 Employee

• Front Office Receptionist & Night Audit

  • Dec 2019 - Present

  -Responsible for all duties of the front desk operation-Responsible for enter-departmental communications-Maintains the hotel’s service at the highest quality standards -Provides excellent and courteous service to the customers -Conducts the check in/out process effectively -Ensures the billing procedures are correctly carried out -Offers guest information when asked or passes guest’s request on to the Guest relations Officer-Constantly strives to please all guest… -Responsible for all duties of the front desk operation-Responsible for enter-departmental communications-Maintains the hotel’s service at the highest quality standards -Provides excellent and courteous service to the customers -Conducts the check in/out process effectively -Ensures the billing procedures are correctly carried out -Offers guest information when asked or passes guest’s request on to the Guest relations Officer-Constantly strives to please all guest and handles them with politeness and respect -Ensures a speedy telephone and message service is provided at all times-Ensures that all information coming into the front office is passed on to the relevant department(s) in a timely manner-Informs guest about room availability whilst ensuring that the reservations department is duly informed -Ensure that the check in/out entries are correctly recorded-Ensure all necessary documents and information of guests are correctly filed Show more Show less



Avenue64 Hotel

• Senior Receptionist

  • Jul 2018 - Dec 2019

  -Responsible and accountable for the cashier float-Coordinate the activities of the reception team-Ensure that every phone call is handled in a courteous and professional manner and that all visitors are appropriately attended to-Preparation for all Arrival guests(FIT and Group). (Checking reservation correspondences , printing registration cards and Assigning rooms.)-Handling wake-up calls requests from the guests.-Responsible for directing inquiries accordingly-Ensure… -Responsible and accountable for the cashier float-Coordinate the activities of the reception team-Ensure that every phone call is handled in a courteous and professional manner and that all visitors are appropriately attended to-Preparation for all Arrival guests(FIT and Group). (Checking reservation correspondences , printing registration cards and Assigning rooms.)-Handling wake-up calls requests from the guests.-Responsible for directing inquiries accordingly-Ensure the safe keep of information displayed for member use and update it regularly-Ensure that the entry desk premises are kept tidy and clean at all times. Ensure the maintenance of the front office, entrance foyer, staff area, and board room-Responsible for checking the state of stationery and equipment in the reception area and if found to be malfunctioning, the maintenance personnel should be informed to fix it-Ensure compliance with all company policies, procedures, and guidelines-Handling Do Not Disturb requests from the guest-Ensure records are kept properly so that they can be easily retrieved for review when needed by relevant personnel-Provide support, mostly administrative to other members of staff according to the directives of the manager Show more Show less



Hostel9

• Germany
• 1 - 100 Employee

• Receptionist

  • Oct 2016 - Jun 2018

  -To Greeting the Guest when Check-in Time With Welcome Drink Or Welcome Tower .-To Carry the guest Luggage with trolley from Reception Desk to Guest room -To Explain About hotel service and Facilities . -To Explain About Room facilities and contact number. -When they check-out, they need to Deliver Luggage from their room To Lobby.-To sent mail to guest if they need urgent