Mylène Mackay
Client Services Manager at Resort to Laura Madrid- Claim this Profile
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Bio
Experience
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Resort to Laura Madrid
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United States
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Hospitality
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1 - 100 Employee
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Client Services Manager
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Oct 2022 - Present
Travel Planning for clients while working together with luxury properties, hoteliers, cruise lines, tour providers, and on-site travel partners around the globe. Resort to Laura Madrid based in Atlanta, GA is a highly specialized, boutique travel consultancy with an emphasis on authentic, adventure, exotic & luxury travel. As an affiliate of Travel Experts, Inc and a member of Virtuoso, the premiere consortium of global travel providers, our mission is to bring an educated, insider’s approach to our client's travel. Founded in 2011, our company was built on relationships and not advertisements; we work closely with loyal clients, their friends, and referrals. Resort to Laura Madrid identifies and fosters relationships with extraordinary suppliers worldwide in pursuit of the extraordinary with the ultimate goal of arranging more intelligent travel for our clients. Show less
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Barre 2 Barre
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Singapore
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Wellness and Fitness Services
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1 - 100 Employee
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Yin Yoga and Meditation Teacher
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Jan 2020 - Present
Livestream Yin Yoga and Meditation class every Sunday, 5:30 PM Singapore time / 10:30 AM BST.This form of yoga is a wonderful complement to more dynamic and active yang practices such as barre, and is a great tool for learning to be still in your meditation practice.Everything you love about Barre 2 Barre studio classes, tailored for small spaces and translated into a relaxing home practice.
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Co-Founder
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Jul 2012 - Present
Co-owner and teacher at Barre 2 Barre boutique fitness studios Singapore and online - with a focus on helping people live healthier lives through mindful movement.
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Four Seasons Hotels and Resorts
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Canada
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Hospitality
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700 & Above Employee
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Sales & Marketing, Revenue & Reservations Management
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Aug 2002 - Jun 2012
Business Development:Key account management, business development and contract negotiations for all business segments (corporate, leisure, group, wholesale) covering global markets and across various industries. Marketing & Revenue Management:Yield & Inventory Management, Sales Performance Analytics, CRM Database Management, Budget Planning & ForecastingPeople :Hiring, training and development of sales and reservations team members.Senior Sales Manager, Four Seasons Hong KongDirector of Sales, Four Seasons Silicon Valley (Palo Alto, CA)Sales Manager & Reservations/Revenue Manager, Four Seasons Hotel London (UK) Show less
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Regional Trainer for Reservations Sales - EMEA
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Aug 2002 - Sep 2006
Delivered sales and reservations training to improve call conversion, up-selling and suite sales for the following Four Seasons Hotels: George V Paris, London, Hampshire, Budapest, and Amman.
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Rooms Division & Operations
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Mar 1998 - Aug 2002
Four Seasons Hotel Caracas - Front Office ManagerFour Seasons Hotel London - Assistant Night Manager, Assistant Concierge Manager, Assistant Reservations ManagerFour Seasons Hotel Boston - Receptionist, Reception Supervisor
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Education
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Les Roches Crans-Montana Global Hospitality
Diploma -
Southern New Hampshire University
Bachelor of Applied Science - BASc -
De La Salle - Zobel
High School