Experience

No Story Lost

• Canada
• Book and Periodical Publishing
• 1 - 100 Employee

• Interview Editor

  • Sep 2023 - Present

  Editing transcripts, making sure audio is well-captured and transcript is free from grammatical, punctuation and spelling errors. Editing transcripts, making sure audio is well-captured and transcript is free from grammatical, punctuation and spelling errors.



Prosessor.AI Data & Language Services

• Türkiye
• Translation and Localization
• 1 - 100 Employee

• Transcriber

  • Jun 2023 - Present

  (Google LOFT project) Transcribing Tagalog subtitles for YouTube videos with Tagalog content. Transcripts will be used for closed captions/localization. (Google LOFT project) Transcribing Tagalog subtitles for YouTube videos with Tagalog content. Transcripts will be used for closed captions/localization.



Focus Forward

• Financial Services
• 1 - 100 Employee

• Transcriptionist

  • Nov 2018 - Jul 2023

  Converting audio to text files by listening to a recorded audio and typing what is being said in a Word document. Editing unfinished transcripts done by other transcribers, checking words against audio for accuracy, grammar, spelling and punctuation. Formatting, timestamping, adding speaker ID, redacting personally identifiable information, etc. as per client instructions. Converting audio to text files by listening to a recorded audio and typing what is being said in a Word document. Editing unfinished transcripts done by other transcribers, checking words against audio for accuracy, grammar, spelling and punctuation. Formatting, timestamping, adding speaker ID, redacting personally identifiable information, etc. as per client instructions.



Way With Words

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• SRT Editor

  • Oct 2019 - Jul 2021

  Editing AI-generated transcripts, making sure audio is well-captured and transcript is free from grammatical, punctuation and spelling errors. Final transcripts are sent back to client to be used as data for their SRT tool. Editing AI-generated transcripts, making sure audio is well-captured and transcript is free from grammatical, punctuation and spelling errors. Final transcripts are sent back to client to be used as data for their SRT tool.



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Customer Support Representative

  • Nov 2014 - Jan 2015

  (Australian internet service provider) Helped customers go through troubleshooting steps for their cable, internet and phone service. Created tech visit tickets as well as back office support tickets. (Australian internet service provider) Helped customers go through troubleshooting steps for their cable, internet and phone service. Created tech visit tickets as well as back office support tickets.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Order Entry Specialist

  • Jun 2013 - Jul 2014

  (US-based cable television company) Data entry of specific codes for each channel/add-on. Processed service relocations, activations, service downgrades, cancellation of subscriptions. Handled technician calls & Intelligent Home queries/orders. (US-based cable television company) Data entry of specific codes for each channel/add-on. Processed service relocations, activations, service downgrades, cancellation of subscriptions. Handled technician calls & Intelligent Home queries/orders.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2012 - May 2013

  (US-based online booking/travel account) Booked hotel/car/flight reservations for customers, answered general queries, processed cancel/change itinerary/refund requests, handled customer feedback and complaints. (US-based credit card company) Answered general card/account queries, payment reversals, fraud reports, stolen/lost card reports, point system queries, etc. (US-based online booking/travel account) Booked hotel/car/flight reservations for customers, answered general queries, processed cancel/change itinerary/refund requests, handled customer feedback and complaints. (US-based credit card company) Answered general card/account queries, payment reversals, fraud reports, stolen/lost card reports, point system queries, etc.