Experience

Modani Furniture

• United States
• Retail
• 1 - 100 Employee

• Sales Design Consultant

  • Sep 2021 - Present

  Provide excellent customer service, grow and build a strong high-end clientele- Offer my design opinion as well as educate the customer on the products and offerings.- Suggestive sell and cross-promote products and promotions.- Network and foster relationships with design and trade professionals.- Own all phases of the luxury design and sales process from initial contact through delivery.- Stay up to date on interior design trends and product releases.- Keep the showroom visually maintained to the company standard.- Provide product knowledge and expertise.- Represent the brand with a modern image with professionalism.- meet and exceed sale goals.



To Serve Contracting LLC

• United States
• Construction
• 1 - 100 Employee

• Administration Manager

  • Sep 2020 - Nov 2022

  Handle all invoicing between the clients and insurance companies using a CRM systemsHandle all customer service concerns, make sure the property manager have completed all work according to the estimate and contract with the client and their insurance company.Developed, reviewed, and improved administrative systems, policies, and procedures.I provided a new system that allow the company to run more smoothly and organized Answering incoming calls; taking messages and re-directing calls as required as well as all email inquires.Arranging appointments and proving administration support to sales agents, property managers and customers,



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Sales Manager

  • Dec 2015 - Dec 2020

  June 2019-Present Integrated Solutions Manager Meeting with customers and engaging in sales activities at the customer's home; communicating with customers via phone, teleconference, e-mail, etc.traveling to and from the customer's premise for the purpose of engaging in sales activities; providing subject matter expertise regarding technical issues relating to sales; advising customers on suitability of products based on technical needs; preparing proposals, presentations, or bids, including developing pricing, developing strategic plans related to the customer and the proposed solutions/sales;Assists residential customers with setting up new devices sold by the me during the home visit.AT&TDec 2015 -Present AT&T, Ocala, FLCustomer Service/Sales RepresentativeAssistant to a Team Sales Manager with a primary focus on driving daily sales and service numbers to meet and exceed monthly organizational goals.Works with representatives on an individual, call-by-call basis to help deliver the best overall customer experience and overcome objections to help provide integrated solutions and products to our customers. Provide daily update of month-to-date results and assisting with creating an action plan to meet and exceed monthly goals for each individual representative. Works with TSM and AM to evaluate all primary and secondary metrics to develop and implement an action plan to improve all areas that require attention to ensure the team and areas success. Direct handling of customer concerns and questions while listening for opportunities to offer and deliver our integrated products and solutions. Invited to join the MI:60 program in February 2017 based on overall Sales and Service performance.

• Integrated solutions manager

  • Dec 2015 - Dec 2020