Product Management Intern

• Jul 2023 - Present

Operations Assistant

• May 2023 - Present

Bright Tile operates as a sole proprietor company with over 10 years of experience in the flooring construction business Accomplisments * Manage and maintain 100% on-time payroll processing weekly for a team of 9 contractors * Led transition of using pre-printed invoices to creating invoices through Excel, helping business shorten billing procedures and cut costs * Monitor cash flow, ensuring sufficient funds for project expenses Bright Tile operates as a sole proprietor company with over 10 years of experience in the flooring construction business Accomplisments * Manage and maintain 100% on-time payroll processing weekly for a team of 9 contractors * Led transition of using pre-printed invoices to creating invoices through Excel, helping business shorten billing procedures and cut costs * Monitor cash flow, ensuring sufficient funds for project expenses

Product Specialist

• Apr 2022 - Nov 2022

Life Extension is a health and wellness company with over 40 years in the natural health products business Accomplishments * Conducted an average of 15 daily meetings with customers to address product inquiries, ensuring follow-up and resolution within 48 hours * Developed strong rapport and de-escalated situations involving dissatisfied customers, resulting in a 95% customer satisfaction rating * Documented communication history, reactions, feedback and interests and presented insights with Product teams during weekly meetings Show less

Founder

• May 2020 - Aug 2020

Started a grassroots organization to support healthcare workers in need of personal protective equipment (PPE) such as KN95 and surgical masks in response to the national shortage Accomplishments * Provided over 5,000 PPEs for healthcare workers and frontline personnel at 16 large and small healthcare organizations in Houston and across America * Led a team of 6 to coordinate donation logistics, managed communication with > 50 donors and hospital administrators, and launched webpage * Strategized fundraising plans, conducted meetings, created marketing materials and campaign recaps, and recruited volunteers Show less

Medical Assistant

• Feb 2020 - Mar 2020

Performed various clinical tasks, such as interviewing patients, taking blood samples, and establishing patient records. Supported physician in treatments and procedures. Performed a variety of administrative duties, including scheduling patients, providing follow-ups, and ordering prescriptions. Accomplishments * Prioritized patient experience by increasing collaboration among physician and nurses by 40% * Supported business growth by managing effective patient communication Performed various clinical tasks, such as interviewing patients, taking blood samples, and establishing patient records. Supported physician in treatments and procedures. Performed a variety of administrative duties, including scheduling patients, providing follow-ups, and ordering prescriptions. Accomplishments * Prioritized patient experience by increasing collaboration among physician and nurses by 40% * Supported business growth by managing effective patient communication

Business Operation Assistant

• Sep 2019 - Dec 2019

Provided a wide variety of administrative support duties for the Business Administration Office, including management of equipment inventory and correspondence to incoming communication. Prepared documentations including travel arrangements, reimbursements, expense reports, and office guidelines. Conducted data entry and handled sensitive proprietary information in a confidential manner. Accomplishments * Implemented a new inventory management system to track supplies using Excel spreadsheets, optimizing inventory control and procurement * Prepared documentations including travel arrangements, expense reports, and office guidelines * Delivered multiple ad hoc projects on time and coordinated team tasks as requested Show less

Financial Administrative Assistant

• Oct 2017 - Aug 2019

Provided finance and administrative assistance to the Financial Coordinator. Created invoices, updated monthly budget journals, prepared reconciliation reports, and maintained organized records of vendor files. Retrieved and recorded accurate financial entries. Accomplishments * Cleared accounting backlogs promptly and improved support efficiency by 50% * Processed invoices, updated monthly budget journals, and maintained organized records of > 70 vendor files * Maintained accurate documentation of financial transactions and data reporting, including purchasing cards, travel cards, and reimbursements Show less

Simulation Project Intern

• Jun 2018 - Aug 2018

Worked closely with the Director of Simulation Center on designing multiple simulation prototypes and providing simulation-based training materials for medical students and residents. Accomplishments * Spearheaded the design of reusable, silicone-based skin pads and microvascular vessels, leveraging feedback from surgeons to enhance the resemblance of real tissues * Developed 3 cost-effective simulation models (incl. vaginal cuff closure model, heart valve replacement model, and kidney tumor model) using PVC pipes, silicone, and animal tissues to be used as training equipment for surgical residents and fellows * Organized and led group activities covering surgical techniques and use of simulation technologies in medical training for visiting students * Presented an overview of Validating of Surgical Simulators to the Director of Surgical Skills Curriculum Show less