Voice Actor

• Apr 2016 - Present

CBT Developer, Standards Committee Core Team Member, Documentation Specialist

• Mar 2003 - Apr 2016

Design & develop instructional designs, computer-based training interfaces, storyboards, code, & interactive learning content. Build custom compliance reports and analyze learning management records. Create & maintain user assignments. Manage offshore development resources. Create & maintain many concurrent project plans. Design creative elements for application interfaces, icons, department logos, & products. Create & maintain design & development standards. Document procedures by creating online help, user’s guides, & technical manuals.

Freelance Web Design & Development Consultant

• Nov 1994 - Aug 2011

Managed, designed, developed, & maintained multiple concurrent web development, graphic design, & desktop publishing projects for a very large list of clients. Directed all financial aspects of the company including, budgeting, inventory, taxes, advertising, sales, & reporting. Expert level experience with numerous code development, server, database, sound & video, desktop publishing, 3D rendering, & animation applications. Provided daily processing of orders & regular communication with customers. Designed & developed company website, advertising campaigns, & documentation. Analyzed sales, return on investments, & website analytics.

Electronic Pre-Press Technician

• 2000 - 2001

Worked with an extensive number of professional desktop publishing applications to edit text, layout, & designed graphics for various book publications. Helped to interview & train new hires. Assisted management with testing & setup of a new software suite. Provided valuable solutions to increase quality & productivity. Worked with an extensive number of professional desktop publishing applications to edit text, layout, & designed graphics for various book publications. Helped to interview & train new hires. Assisted management with testing & setup of a new software suite. Provided valuable solutions to increase quality & productivity.

Representative Support Professional, Member Support Specialist

• 1998 - 2000

Provided fast-paced account consultation for Book Club members. Processed enrollments, orders, exchanges, returns, & billing analysis. Assisted management with their daily tasks. Accepted calls in the capacity of Supervisor. Designed graphics for presentations, newsletters, & other special artistic projects. Mentored one-on-one with associates to increase productivity. Assisted with quality assurance testing for a new customer service application. Provided fast-paced account consultation for Book Club members. Processed enrollments, orders, exchanges, returns, & billing analysis. Assisted management with their daily tasks. Accepted calls in the capacity of Supervisor. Designed graphics for presentations, newsletters, & other special artistic projects. Mentored one-on-one with associates to increase productivity. Assisted with quality assurance testing for a new customer service application.

Lead Commissioned Sales Associate

• 1996 - 1998

Professional sales experience with electronics & appliances. Direct communication with customers. Provided customized product information & closed sales using an in-store Point-of-Sale system. Assisted in stock preparation & display. Managed duties of other associates. Fulfilled tasks for department manager when unavailable. Consistently in the top 10% of store sales & service contract dollars. Number one sales associate in the country three months in a row. Professional sales experience with electronics & appliances. Direct communication with customers. Provided customized product information & closed sales using an in-store Point-of-Sale system. Assisted in stock preparation & display. Managed duties of other associates. Fulfilled tasks for department manager when unavailable. Consistently in the top 10% of store sales & service contract dollars. Number one sales associate in the country three months in a row.

Junior Programmer / Analyst

• 1995 - 1996

Developed customized software for several multimedia projects including sophisticated marketing presentations. Designed creative computer-based training modules for select clients. Worked directly with CEO to manage several business tasks. Developed customized software for several multimedia projects including sophisticated marketing presentations. Designed creative computer-based training modules for select clients. Worked directly with CEO to manage several business tasks.