Developer

• Nov 2021 - Present

IT Service Delivery Manager

• Mar 2019 - Nov 2021

• Responsible for the day to day operation and provision of Production IT services within SCUK. • Managing the IT Service Delivery teams – three direct reports, total team number of eleven. • Created departmental sharepoint sites for the business departments to have one place to store information. Including performance managing, coaching, mentoring and day to day direction. • Responsible for the production and implementation of all local IT policies and procedures. • Managing suppliers of technology services to SCUK, including those delivered by Santander’s internal shared services providers, to ensure services are delivered in accordance with agreed SLAs and that they represent good value. • Overseeing all production systems, intervening where required to ensure achievement of required performance and availability SLAs. • Management of all technology obsolescence, intervening where required to ensure the SCUK technology estate secures investment and resource to keep all systems and services current. • Pro-actively identify, assess, manage and report IT related risks. Plan and execute mitigation and contingency actions to help reduced unplanned impacts to SCUK’s systems and data. • Managed the costs associated with the running and maintenance of SCUK’s systems. Approximate 6 million budget for the year 2019/2020. • Management and monitoring of external suppliers to ensure value of the service provided. • Built and maintained effective relationships with internal stakeholders and external suppliers. • Oversee production releases and sign off from the test team. • Liaise closely with the project managers to ensure new projects have minimum impact on production. Show less

IT Support Manager

• Mar 2014 - Feb 2019

Leading a team of support consultants with maintaining/monitoring the SCUK in house systems. Setting team/individual performance objectives and monitoring their performance. Responsible for work allocation of the team and planning support cover of the team in and out of work hours. Ensuring effective on-going support for all systems in use by the business, ensuring the service provided to users (internal and external) is optimised at all times. Managing incidents through to resolution ensuring minimum impact on the business operations. Managing the root cause process post incident and making necessary recommendations. Provide day-to-day co-ordination of the group helpdesk operation for the business to ensure incidents, service requests and escalations are dealt with in a timely fashion. Scheduling network/hardware changes and ensuring the transition is smooth. Provide support where change/project management requirements determine this to be appropriate, deputising for project managers on small to medium sized projects. Deliver recommendations and definition for improvement projects to improve availability of existing applications and services. Liaising with the Spanish laboratories to ensure scheduling and implementation of code releases. Liaising with stakeholders from different areas of the SCUK business on data requirements. Liaising with IT project analysts to ensure involvement of the support team when database work is required. Liaising with the change management team to ensure any hardware changes are implemented successfully. Liaising with third parties to ensure their ability to connect with our systems. Ensure DR testing, software and hardware audits are completed in a timely fashion. Provide regular reports to the CIO on issues relating to the service support operation. Ensure smooth transition of projects into production status, certifying that systems meet corporate standards and will not have a detrimental effect on production service. Show less

IT Support

• Feb 2006 - Feb 2014

• Monitoring and problem solving of the overnight batch process. • Manual loading of data via unix into the production environment on a daily basis. • Daily checking that the existing production systems are available. • Problem solving of any production issues that arrived. • Liasing with Business personnel regarding any system issues. • Creation of sql scripts to handle the loading of Factiva (Politically Exposed Persons and Sanctioned Entity Data) data. • Creation of sql procedures to create a report comparing data in production to the loaded Factiva data. • Bug fixing of the existing systems which included : • Opening the java code to allow the application calculations to run based on APR’s. • Changed the system to ensure the capture of employment details to the database. • Stopped users being able to submit proposal where no bank account number had been entered. • Changed the java code to capture data for use within the business decision trees. • Altered the search facilities on dealers to ensure that searches returned the correct data. • Changed the validation code to check VAT codes at the finance stage rather than the funding stage. • Liased with third parties to enable submission of proposals via xml through our companies’ generic interface. • Providing documentation on the existing system to the Spanish team to help with the implementation of new systems. • Testing and helping users to enable a smooth transition to the new systems. • Ongoing support to the business and Spanish team with the systems. • Daily work ensuring the warehouse is kept up to date for reporting purposes. • Creating extracts on a daily, weekly and monthly basis for different manufacturers. • Ensuring the daily and campaign products are created and available for testing in time for their launch dates. • Documenting all procedures so new members of the team can pick up work easier. • Helping third parties to use the new quote service and get product functionality. Show less

Development Database Administrator

• Mar 2000 - Mar 2004

• Took over the responsibility of developing and supporting five Oracle databases running on Sun OS 5.6 / 5.8. • Created a database to hold all reference data required for the applications, which could ensure one repository for all the reference data. • Overall control of applying the reference data in an overnight batch to production, cron job created to copy the data automatically. • Monitoring and problem solving of the overnight batch process. • Created scripts to enable the databases to be analysed automatically on a regular basis. • Created a script to retrieve a file via FTP and process it using .ksh files. • Aid the developers in the creation of database patches to be applied to the production database. • Liase with the production dba’s to ensure database changes are implemented correctly. • Created store procedures to interface with the applications to store data. • Ensure all environments contained an up to date version of the data. • Created excel spreadsheets for the business when specific data analysis required. Show less

Software Applications Developer

• Oct 1999 - Apr 2000

Designed and developed an e-Commerce site ‘Get Motoring’ for the direct purchase of motor vehicles. Supported the on going development of the website ‘First – Online’ and second line support to its 2000 users. Undertook bug fixing of any problems found in the applications.