Experience

PT Erakomp Infonusa

• Indonesia
• Retail
• 1 - 100 Employee

• Technical Support Engineer

  • May 2017 - Present

  -Project replacement PC and notebook at PT. Astra Honda motor. -Imaged and prepared new computers for integration into company networks and systems. -Maintained office PC, networks and mobile devices. -Provided Tier 1 IT support to non-technical internal users through desk side support services. -Monitored systems in operation and quickly troubleshoot errors. -Used ticketing systems to manage and process support actions and requests. -Collaborated with supervisors to escalate and address customer inquiries or technical issues. -Coordinate with users for unit replacement schedules Notebook and Desktop by email or verbally. -Ensure that Desktop and Netbook devices are installed with antivirus and standard application of PT Astra Honda Motor. -Stock taking for IT devices used at PT Astra Honda Motor. Show less



Insight Systems

• Software Development
• 1 - 100 Employee

• IT Support Officer

  • Nov 2015 - May 2017

  - Installing and configuring computer hardware, software, systems, networks, printers and scanners - Investigating, diagnosing and solving computer software and hardware faults - Create IT guidelines for user. - Reqularly updated operating system and anti virus. - Installing and configuring computer hardware, software, systems, networks, printers and scanners - Investigating, diagnosing and solving computer software and hardware faults - Create IT guidelines for user. - Reqularly updated operating system and anti virus.