Experience

SC Services Pty Ltd

• Australia
• Telecommunications
• 1 - 100 Employee

• Implementation Manager

  • Jul 2023 - Present



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Service Management Centre Engineer

  • Jan 2023 - Jul 2023

  End to End Network and Service Fault Management Key Responsibilities • Proactively survey the different network elements and services, log trouble tickets and dispatch to the appropriate work centre. • Manage International Carrier or roaming Partner issues. • Action Law Enforcement Agency Mobile Triangulation requests. • Interwork with other functional teams such as Change Management, Critical Incident Management and Problem Management. End to End Network and Service Fault Management Key Responsibilities • Proactively survey the different network elements and services, log trouble tickets and dispatch to the appropriate work centre. • Manage International Carrier or roaming Partner issues. • Action Law Enforcement Agency Mobile Triangulation requests. • Interwork with other functional teams such as Change Management, Critical Incident Management and Problem Management.



4IT Support : Secure Business IT Services

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Technician

  • Nov 2019 - Dec 2022

  Providing IT Support for businesses with 5 – 75 staff. Key Responsibilities • Providing on-site and remote support to clients requiring computer software and hardware issues which includes but not limited to the following o Windows and MAC Operating System, Microsoft Office Apps o Small business routers, switches, printers and NAS o Cloud-Hosted Phone Systems o Server, Email and Company Data Backup management. • Microsoft Office 365 User Administration, including Exchange, Sharepoint and Active Directory • Google Suite Administration • 3CX Phone System Administration • Sophos Central Management for Sophos Security Products Show less



Optus tel

• Network Engineer



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• • Jul 2016 - Jun 2022

  Functions: Surveillance and Remote Maintenance of Video Content Network supporting Optus Sport• Troubleshooting, maintenance and monitoring of the following equipment• Cisco Media Switches (3850)• Nevion NX4600 Media Gateway, Nevion Emerge Switches, Media Excel Transcoder, CPtouch panel• AWS video encoders• MPLS and Carrier Ethernet network in Huawei CX600 and Alcatel 5620• Edgeware Packagers• MAGNA Vendor engagement for any hardware replacement• Third Party Service provider engagement with the following vendors: Microsoft Azure, British Telecom, Vimond, Akamai, AWS for Direct Connect link service, Singtel for Video playout and International carrier links• Contend Delivery Network (CDN) monitoring and first line troubleshooting• Experience in Monitoring tools such as TEMIP, VB120 probes, datadog, CONVIVA, Grafana, New Relic. Show less

• • Oct 2012 - Jul 2016

  Functions: Surveillance and investigation of Corporate IP network connectivity among users and servers.• Alarm Monitoring using the following monitoring tools and ticket system (HPOV, Cisco Prime for Access Points, Clarify, IFMS) to maintain the Optus Enterprise network consisting of exchanges/hubs, data centres, off-shore extranets, call centres, Mobile IP Network (BSC, MGW, etc), Optus offices across Australia and external partners/vendors VPN connections. Various equipment include CISCO routers and switches (7200, 3800, 3700, 3600, 2500, 2600, etc), Nexus switches (1000v, 5k, 2k), Cisco WAAS, wireless access points, terminal servers, HP DEC servers, Alteon Load Balancers, ALU DNS, DHCP servers, Checkpoint firewalls, X.25 Megapacs.• troubleshooting using Cisco Works and/or CLI of complex routing and switching faults, including but not limited to MBGP VPN technologies, VRF, OSPF, EIGRP, ISIS, RIP, routing loops, redundancy checks, VPLS, HSRP, VRRP, VLAN, etc.• Troubleshooting of off-shore vendor extranet connections, including but not limited BGP, IPSEC tunnels, etc. • Troubleshooting and provisioning of Wireless Access Point connections via Cisco Prime• Troubleshooting of WAN connections (ATM, SDH, E1, EoSDH)• Actioning customer complaints cases/trouble tickets relating to network connectivity which include deep packet analysis, inspection of Checkpoint firewall rules and logs and routing/switching operational checks.• Liaising with other IT support groups during connectivity investigations, Field Operations and CISCO support team for hardware faults.• Administration of Juniper VPN clients• DNS and DHCP IP allocation management in Alcatel Lucent VitalQip• Performs Alteon Load Balancers modifications during planned network changes Show less

• • May 2011 - Oct 2012

  • Monitors and maintains Optus 2G and 3G network (NSN and Huawei)• Analysis of network alarms and Key Performance Indicators with various monitoring tools (NOKIA monitoring suite, M2000)• Liaise between Field Operations, T2, Transmission, and other groups during fault isolation• Actioned customer-related tickets and analysis of possible network faults affecting customers.• Liased between Optus NMC and Vodafone NMC on faults relating to Optus-Vodafone Joint Venture sites, serving as the Single Point of Contact Show less



Globe Group

• Telecommunications
• 700 & Above Employee

• Project Manager

  • Jan 2007 - Mar 2011

  Functions: • Lead the implementation of RAN projects for Globe telecom (New sites, Swap-out, BTS Capacity Upgrades) from Integration to Handing Over for Operations • Displayed a high level of Business Acumen by leading the commercial negotiation among Telecom Contractors and identifying winning bids and award scenarios and prioritizing projects based on the Company’s business objectives. • Completed projects within scope, budget and the approved timeline • Liaise with other internal groups (Transmission and Radio Engineering, NOC, Civil Works, Site Acquisition) to mitigate implementation interdependencies. • Manages a team of engineers and contractors to complete the roll-out • acquires technical and competency training requirement for my project team Show less