Head of Information Technology - Operations

• Mar 2017 - Present

Network & Infrastructure Manager

• Sep 2015 - Nov 2016

IT Manager

• Jul 2015 - Sep 2015

IT Manager

• Nov 2013 - Jan 2015

Responsible for- Managing all ICT System PNG Wide (15 Locations) supporting 550+ computing users. Internal Audits & Maintenance on all Computing Software & Hardware. Develop & maintain relationships with 3rd Party Suppliers. IT Capex development & management (AU $1.5 Million Pa). Direct line management of 7 staff.KEY CONTRIBUTIONS-• Negotiated IPVPN & communication Links Port Wide achieving saving of $450K pa.• Improved vendor performance of key deliverable's by 30% through introduction of balanced scorecards & quarterly reviews.• Increased reliability, expanded performance & cut support expenses nearly 20% with consolidation of disparate network systems into centralized functions.• Drafted 3 Year Road Map after thorough analyses of business processes & operations.• Introduced & conducted Internal Audits on Klein Port Management System & Tech-One (Financial) & presented report to stakeholders for their appropriate actions as a result keeping the system complied on user security.• Initiated & Drafted Board paper on complete refurbishment of Server, Storage,BC & DR Port Wide (Project Value $800K).• Developed 24/7 monitoring & alerting procedures for better incident response times, substantially reducing business interruption.• Proposed & help design BC & DR Solution in contrast with 3rd Party suppliers.• Improved ICT helpdesk efficiency by up to 80% by applying ITIL & BPR methodologies.• Introduced E-change Management solution for ICT HelpDesk (No more paper based recordings).• Researched & Installed Email Archiving Solution thus reducing Exchange Storage by up to 80%.• Downtime of less than 2 hours - Virtualization of 145+ Physical Servers.• Raised Microsoft Licensing Compliance Level enterprise wide from 20% to 98%.• Negotiated Microsoft Lic Proposal value for 25% less than the original proposal.

Group IT Manager

• Sep 2010 - Oct 2013

Responsible for - Managing IS system PNG Wide (8 Sites) supporting 450+ users. IT Capex development & management - $800K Pa. Managing all IT&T suppliers (negotiated value for money contracts, including favorable software licensing contracts) Direct line management of 4 staffKEY CONTRIBUTIONS-• Designed & built new IT&T enterprise architecture, n-tier infrastructure, systems, supporting services & management.• Increased reliability, expanded performance & cut support expenses nearly 20%.• Rebuilt server rooms with improved cable management, air conditioning & UPS to give reliability & create Disaster Recovery/BC facilities.• Introduced & Implemented email branding using signature tool.• Cut Licensing costs 30%+ enterprise wide with strategic forecasts & negotiations.• Increased reliability, expanded performance & cut support expenses nearly 20% with consolidation of disparate network systems into centralized functions.• Spearheaded 3-year strategic plan, standardizing business networks for growth forecasting & support.• Migrated 400+ email accounts from Exchange 03 to 2010.• Developed 24/7 monitoring & alerting procedures for better incident response times, substantially reducing business interruption.• Coordinated all phases of ERP migration from ISCALA to Microsoft AX (Technical and Operational).• Reduced SQL backup time from 8 hrs to under 30 mins. • Increased bandwidth capacity by 100% over the same link using WAN Optimizer solution.• Introduced Hardware based Firewall & Security Appliance.• Increased Helpdesk response time by 70% using ITIL Framework.• Deployed out of box Intranet with smart flow (e-form,e-approvals etc).• Deployed e-fax solution (Increased Efficiency by 70% & reduced cost by 80%)• Researched & Proposed Touch-Tag solution on copiers to reduce printing cost by up to 50%.• Develop & maintain Management Reporting Systems using SSRS.• Training & Development of all staff in all aspects of Hardware & Software applications.

IT & Communications Manager

• Apr 2006 - Aug 2010

Responsible for-  Managing IS system Australia wide, NZ, Malaysia, UK & Middle East; supporting 90+ computer users. IT Capex development & management (AU $200,000). Managing all IT&T suppliers (negotiated value for money contracts, including favorable software licensing contracts). Direct line management of 2 staff.KEY CONTRIBUTIONS-• Routine administration & maintenance of 7 X IBM X series - Windows 03/08/SBS 03 (File, Exchange, TS, Print & SQL Server 05).• Migrated File, AD, Print &Terminal server from old custom built machines (White Boxes) to new IBM X Series & migrating all contents and programs to 03 platform.• Deployed & configured IBM X series machine & installed Microsoft Exchange 03 & rolled out 60 + mailboxes on the new server (Initially the mails were hosted with a 3rd party domain hosting provider(POP3 Accounts)).• Planned, deployed & supervise Private network (CISCO 1800 Series Router) connecting Brisbane Head Office, Sydney Office & NZ Office thus boosting up speed by 90% & reducing downtime by 99.9 % over the previous setup.• Planned & rolled out Fiber connection between 2 adjoining offices & Secure Wireless links between 2 other offices eliminating on going monthly costs.• Virtualized & consolidated servers for better scalability and operation using VMWare 4.0 & Citrix 4.5.• Design & Deploy Company Wide Management Reporting System using Crystal Reports.• Played a crucial role in analyzing 3 ERP solutions (PRONTO, NAVISION & MFG).• Replaced diverse & rigid enterprise applications with a fully integrated system, based on Microsoft Navision & SQL Server, giving reliable support for the business.• Acted as Project manager for Implementation of Navision CRM Module.• Trained all Key users on the NAVISON CRM Module.• Implemented Video Conferencing (POLYCOM) unit across 5 sites. • Introduced Hardware based Firewall (Fortigate Appliance).• Reviewed & negotiated all Communication cost thus achieving a saving of approx. 35%.

Systems Manager

• Jun 2005 - Apr 2006

 Recruited on a 10 months contract to establish and manage enterprise-wide Information System’s supporting 80+ computer users & providing support to 20 franchised Canterbury Outlets. KEY CONTRIBUTIONS-• Responsible for routine administration, maintenance of 8 (IBM P, X & E-server, RS series) & CISCO Router & Switches.• Managed ACUMEN (ERP) which supported 60 users Australia wide & 5 users in NZ.• Successfully upgraded File-Server, Email-Server & Point of Sale server from old IBM P series to IBM X Series & migrating all contents from Win 2000 platform to Win 03 platform.• Providing technical & software related support for Enabler (Point of Sale) Software to 20 Canterbury Retail Outlets (All over Australia).• Administered & Maintained Email Server (Lotus Domino 6.5) supporting 80 + users (Achieved 98% up-time).• Planned & rolled out Private network connecting 6 Canterbury Retail outlets (Achieving 60% cost savings over the old setup).• Administered & maintained EDI (Electronic Data Interface) & reduced technical issues by 80%.• Design & deploy a company-wide Management Reporting System using Crystal Reports.• Providing support on all software & technical related issues to 20 Canterbury retail outlets with avg resolution time of 4 hours (Reduction by approx 60% )• Planned & implemented appropriate Disaster Recovery Plans using Symantec Backup Exe 10 & Symantec Live State.• Reviewed & negotiated all Communication thus achieving a saving of approx. 30%.• Purchasing, negotiating with key vendors & Managing IT Systems/Applications across all sites well under budget.• Developed Yearly IT Budgets, market research analysis on various IT Systems/Applications & presenting the report to senior management.

IT Manager

• Mar 2003 - Jun 2005

KEY CONTRIBUTIONS-• Provided routine administration, maintenance of 20 Servers running on 2000/03 Platform.• Administered and Maintained Lowell (LWS) ERP System supporting 100+ Users.• Implemented/Managed and Administered 2-Clix Point of Sale System Franchise Wide. • Developed various customized reports using Crystal Reports.• Developed and implemented Business Continuity, DR, IT Strategies/Procedures and Data Integrity/Recovery plans throughout company sites in Brisbane, Noosa, Gladstone, Hamilton and 17 Franchises.• First Point of Contact for Providing Support to POS System (2-Clix) across 17 Franchises.• Purchasing, Negotiating, Installing and Managing IT Systems/Applications/Hardware across all sites and franchising division well under budget.• Software Application Development using VB, WIN32 API, ASP.• Budget management for IT Applications/ IT Systems. • Collaborated with external auditors to conduct in-depth compliance audits and penetration testing, presenting all results to senior management.• Training employees on the Microsoft Products, CRM and ERP Products.• Documented IT policies and across all offices and Franchise units.• Dealing with IT employee relations and routine upkeep of IT Systems.

Analyst Programmer

• Sep 2001 - Jun 2002

• Development of Software applications• IVR Programming using VB Voice, VB, ASP, Java• Database Designing, Program Documentation • Development of Software applications• IVR Programming using VB Voice, VB, ASP, Java• Database Designing, Program Documentation

Analyst Programmer

• May 2000 - Jul 2001

• Development of Software Application in Java and ASP• Program Documentation• Database Designing • Development of Software Application in Java and ASP• Program Documentation• Database Designing