Experience

Loxone FR

• France
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Success Manager EMEA/ADV

  • Mar 2021 - Present

  Lyon, Auvergne-Rhône-Alpes, France



Freelance

• Freelance Translator

  • Nov 2019 - Feb 2021

  Lyon, Auvergne-Rhône-Alpes, France Worked on several little project of translation during Covid period as I was returning from a 6 month backpacking



New Horizon Youth Centre

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Project Office Manager

  • Mar 2018 - Jan 2019

  London, United Kingdom • Accounting & Finance: Performed accounts & reconciliations. Simplified old processes & systems in creating brand new expenditure spreadsheet analysis. Pioneered digitalisation of materials to improve analysis and recording of data. As a result, I cut down time spent on data analysis by 50% • Human Resources & Payroll: Prepared & ran monthly wages. Recruitment: screened candidates for 1st stage interviews, checked references, processed enrolment of new employment and… Show more • Accounting & Finance: Performed accounts & reconciliations. Simplified old processes & systems in creating brand new expenditure spreadsheet analysis. Pioneered digitalisation of materials to improve analysis and recording of data. As a result, I cut down time spent on data analysis by 50% • Human Resources & Payroll: Prepared & ran monthly wages. Recruitment: screened candidates for 1st stage interviews, checked references, processed enrolment of new employment and managed induction. Implemented the Data Protection Act 2018. Transformed the data recording system through digitalisation & redesign. • Sales & Marketing: Remodelled data retrieval method enabling better management and analysis resulting in increased revenue. Increased revenue by 40% in hunting past & new funders for “Christmas Funding Run”. Identified occasional donors through our Virgin Money Giving platform increasing loyalty. and donation frequency while in line with the personal data Act. • Process Management: Spearheaded and implemented contactless wireless payment device with Square enterprise. which resulted in facilitating and increasing revenue. Solved access to cash flow issues across the different departments. Built successful partnerships with private accommodation providers. Designed templates which enabled the team to work more effectively. Increased productivity and communication by decentralising & relocating tasks. Show less



PEOPLE IN PROPERTY LTD

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Property Manager

  • Nov 2017 - Feb 2018

  London, United Kingdom Responsible for being the first point of contact for both landlords and tenants and for ensuring that each tenancy ran smoothly from start to finish. • Responsible for management of all tenant and landlord contracts and queries dealing with questions, complaints and updates. • Ensured that landlords complied with current legislation and contractual obligations by ensuring that required certificates were carried out. • Liaised with tenants & contractors to arrange check- in &… Show more Responsible for being the first point of contact for both landlords and tenants and for ensuring that each tenancy ran smoothly from start to finish. • Responsible for management of all tenant and landlord contracts and queries dealing with questions, complaints and updates. • Ensured that landlords complied with current legislation and contractual obligations by ensuring that required certificates were carried out. • Liaised with tenants & contractors to arrange check- in & checkouts while drafting reports to maintain up-to-date property files. • Instructed repair and maintenance works as and when they arise and within a reasonable time scale and ensured completion of the work. Collected quotes when required. • Coordinated all purchases, deliveries, exchanges and removals while minimising interruptions. • Undertook property inspections twice a week, including taking pictures and providing the landlord with a report. • Ensured retention rates remained high in providing advice, forward thinking approach and bespoke service to clients. • Directed end of tenancy deposit negotiations in a timely manner. • Improved service delivery by managing & building contractors portfolio from scratch. • Reduced landlord maintenance costs when troubleshooting reported technical issues. • Completed all administrative functions to ensure the accuracy of landlord and tenant information, billing and payment details. Processed contractors invoices and all associated administrative work. • Maintained key management system through developing effective organisation. • Organising gas safety certificates, electrical certificates and EPC's. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jan 2010 - Oct 2017

  London, United Kingdom Started as a Barista and was then promoted Supervisor while studying and finally Assistant Manager. • Exceeded revenue targets by motivating employees to increase sales. • Created staff rota based on business needs, amended staff daily clock in/out and breaks when required. • Maximised store performance in forecasting labour and sales accurately. • Consistently coached and trained a team of 30 people to company standards. • Analysed store performance, drew daily deployment… Show more Started as a Barista and was then promoted Supervisor while studying and finally Assistant Manager. • Exceeded revenue targets by motivating employees to increase sales. • Created staff rota based on business needs, amended staff daily clock in/out and breaks when required. • Maximised store performance in forecasting labour and sales accurately. • Consistently coached and trained a team of 30 people to company standards. • Analysed store performance, drew daily deployment sheet, set team targets. • Promoted new campaigns: prepared store and merchandising, trained staff on new products, pushed new seasonal products towards customers. • Set up news systems to better oversee all aspects of inventory & stock control reducing time spent on ordering and on processing deliveries by two. • Reduced waste by more than half while monitoring stocks, creating regular ad-hocs inventories. • Was awarded best merchandise selling store in keeping very precise items availability and in analysing numerical data to make better decisions. • Supervised resources balancing in the Starbucks network. • Prepared and supervised money for collection, till preparation, till/safe audits. Show less