Experience

Nice Sea Co., Ltd.
• Vietnam
• Maritime
• 1 - 100 Employee
• Assistant General Manager

  • Dec 2018 - Present


Wall Street English Vietnam

• Vietnam
• Education Administration Programs
• 100 - 200 Employee

• Service Officer Supervisor

  • Apr 2018 - Oct 2018

  • Sharing responsibilities with both Service and Sales Departments.• Maintaining to deliver excellent customers service before during and after sale.• Lead team to achieve Service KPIs through monitoring, coordinating teams and booking classes.• Planning and arranging class schedules, seminars, and other center activities.• Assist Service Manager to forecast recruitment needs by maintaining awareness of staff morale and support Service Manager in creating employee engagement.• Supporting students in their study process and building customer loyalty.• Handling complaints and requests.• Assisting in launching new products or promotions.• Maintaining office inventory & stationary supplies.• Training, coaching fellow service officers. Show less

• Senior Service Officer

  • Mar 2015 - Oct 2018

  • Recognized as Service Officer of The Quarters.• Promoted to Service Officer Supervisor.