Experience

Manchester University NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• IT Support Floorwalker

  • Jul 2022 - Present

  Based at North Manchester General Hospital (NMGH), but sometimes travelling to other sites with satelllite MFT facilities across Greater Manchester. Multifaceted IT support: in particular, overseeing a change in the managing trust at NMGH and the associated IT systems to match, and the launch of ‘Hive’, a new patient management system for MFT, launched September 2022. -Direct, face to face problem-solving solutions for hospital staff – solved instantly where possible-Provision of guidance to distribute knowledge amongst staff more easily and organically-Field testing of systems such as network printers migrated between Trust servers and VLANs to ensure smooth operations -Deployment and technical dress rehearsal (TDR) testing of new computer terminals and associated equipment such as label printers for ‘Hive’ at satellite MFT facilities across Manchester-Working with ward managers and sisters to minimise impact to the workings of the hospital while ensuring timely deployment.-Reporting daily to project managers and software engineers to update progress on deliverables and discuss further actions-Guiding, managing and deploying staff and assets provided to assist me in deployment -Auditing and stock management of equipment, both in use and redundant kit set for WEEE disposal or repurposinng



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Advisor

  • Jun 2021 - Jul 2022



Freelance

• Bicycle Mechanic

  • Jun 2019 - Mar 2021