Core Network Engineer

• Jan 2022 - Present

• Designing and implementing new network solutions and/or improving the efficiency of current networks. • Procuring network equipment and managing subcontractors involved with network installation. • Maximizing network performance through ongoing monitoring and troubleshooting. • Maintain BGP Peering and Routing, improve routing to major services on a daily basis. • Maintain IP resources with Afrinic. • Maintain all core routers on the network, both ISP and FNO. • Upgrade network equipment to the latest stable firmware releases. • Undertake capacity management and audit of IP addressing and hosted devices within the data centre. • Configure routing and switching equipment, hosted IP voice services and firewalls. • Provide remote support to on-site engineers during installation • Undertake data network fault investigations in local and wide area environments using information from multiple sources. • Secure network systems by establishing and enforcing policies, and defining and monitoring access. • Technologies Used: Mikrotik Routerboards, Huawei Switches and OLT, Yeastar,Dell Show less

Active Services Engineer FTTB

• Aug 2021 - Jan 2022

• To ensure maximum possible service availability and performance. • To provision customer network services on core equipment. • To provide support services for Engineering and other technical teams. • Fault handling and escalation (identifying and responding to faults on Frogfoot systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). • Provisioning (layer 2 network configuration, DNS setup, monitoring). • Monitoring of on-site equipment (monitoring and management of rectifiers, UPS, and generators). • Development of knowledge and skills in network and system administration. Show less

IT Support Technician

• Nov 2020 - Jul 2021

Performing fast and efficient network support including troubleshooting, help desk functions, and correction of problems on servers and workstations Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting Provide technical assistance on enterprise e-mail system to assist new and existing users at all locations Create & manage users, computer accounts, and their access to network resources in Active Directory Perform network management to include allocating, deploying, coordinating and monitoring of customer systems Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports Technology/Software Used: Meraki and Mikrotik 3CX PBX Systems UCS (Univention Corporate Server) Docker Nextcloud Show less

• Feb 2020 - Nov 2020

ResponsibilitiesHandle customer inquiries both telephonically and by emails escalated from Tier 1.Manage and resolve customer complaints telephonically and on ticketsReceive, identify and escalate priority issues.Route calls to the appropriate resource and diagnoses errors or technical problemsAll VoIP related matter (i.e. Tunneling, routing, setup of phones, VoIP accounts, and numbers, re-registration of phones, extensions, number porting from different providers, etc.)Perform back office support duties: Monitoring and maintaining networks, troubleshooting system and network problems and diagnosing and solving hardware or software faults, and providing support and relevant reports,Following diagrams and written instruction to repair a faulty or set up a systemRespond within agreed time limits to queriesWorking continuously on a task until completion (or referral to third parties, if appropriate)Prioritizing and managing many open cases at one timeRapidly establishing a good working relationship with customers, especially SLA clientsFollow all company’s filed procedures and protocolsCooperate with the technical team and share information across the organizationSet up IP routing, Wireless networking, handle and escalate email issues.Work standby duty as set forth in the scheduleExtra Responsibilities:Properly implementing network monitoring with Zabbix.Manage all complex website and email hosting queries as well as administrating all queries related to the hosting servers.Handle VoIP Porting related queries, Hosted PBX setup, Extension Setup, in-dept VoIP SupportAssist with routing and OSPF. Show less

• Jun 2019 - Jan 2020

ResponsibilitiesTaking initial telephone or email inquiries and troubleshooting and managing hardware, software or network problemsLogging call activityProviding superior customer service and technical support for cable modem internetsubscribers including email and VoIP supportIdentifying and recommending process improvement ideas to SupervisorsUtilize all required resources and call flows to accurately resolve or escalate customer issuesAdhere to Company and Call Center policies and proceduresMaintain acceptable performance according to published standardsDemonstrate exceptional customer service behaviors such as: being friendly and caring,listening, empathy and demonstrating the ability to diffuse upset customersProject management and other duties as assignedProvide back up call center management as neededExtra Responsibilities:Properly implementing network monitoring with Zabbix.Manage all complex website and email hosting queries as well as administrating all queries related to the hosting servers.Assist with routing and OSPF. Show less

Desktop Support Technician

• Aug 2017 - Dec 2017

Provide remote desktop support for doctors and medical bureaus all over South Africa using the MeDAP practice management software. Remote support includes installation of the software on one or more computers on a local network with a MeDAP. Our company also offers an online solution which includes server management, VM (Virtual Machine) management on Proxmox. Writing windows batch scripts to improve the programs functionality as well as automate feature and server management tasks. Provide remote desktop support for doctors and medical bureaus all over South Africa using the MeDAP practice management software. Remote support includes installation of the software on one or more computers on a local network with a MeDAP. Our company also offers an online solution which includes server management, VM (Virtual Machine) management on Proxmox. Writing windows batch scripts to improve the programs functionality as well as automate feature and server management tasks.