Experience

GroundCloud

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Support Manager

  • Mar 2020 - Present

  Started as a support agent. Through hard work and dedication to growing my knowledge, I was promoted to Support Manager. I oversee a great team of CSR agents now and looking forward to what the future holds. Started as a support agent. Through hard work and dedication to growing my knowledge, I was promoted to Support Manager. I oversee a great team of CSR agents now and looking forward to what the future holds.



FedEx Ground

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Operations Manager

  • Nov 2010 - Mar 2020

  Started as a Package Handler loading vans/trucks on the inbound am sort. After 1.5 years I moved into an Operations Admin position working with FedEx Home/Ground Delivery mapping software as well as address correcting systems. After 5.5 years I have moved into my current roll as an Operations Manager on our am inbound sort. Started as a Package Handler loading vans/trucks on the inbound am sort. After 1.5 years I moved into an Operations Admin position working with FedEx Home/Ground Delivery mapping software as well as address correcting systems. After 5.5 years I have moved into my current roll as an Operations Manager on our am inbound sort.



All Encompassing TeKnowledgey, Inc

• Minneapolis, Minnesota

• Technician

  • May 2017 - Aug 2017

  Small start up company in the A/V Installation industry. Had to take a small leave of absence due to a medical reason. The company decided it no longer needed. my services. Small start up company in the A/V Installation industry. Had to take a small leave of absence due to a medical reason. The company decided it no longer needed. my services.



Ancom communications

• Burnsville, Minnesota

• Application Specialist

  • Oct 2013 - Apr 2017

  Application Specialist for a Motorola two way communications distributor. I program and update two way radio through proprietary CPS. I also help maintain our inter office network/computers. I perform troubleshooting solutions for our clients as well as install and setup new hardware. Application Specialist for a Motorola two way communications distributor. I program and update two way radio through proprietary CPS. I also help maintain our inter office network/computers. I perform troubleshooting solutions for our clients as well as install and setup new hardware.



Simpson & Associates

• orthopedic inventory specialist.

  • Mar 2010 - Aug 2013

  Manage orders, inventory management, inner office IT maintenance. Manage orders, inventory management, inner office IT maintenance.



SPX FLOW, Inc.

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Technical Representative

  • Mar 2011 - Mar 2012

  Support end user on funtionality of diagnostic scan tools for automotive industry. Phone support/Help Desk Support end user on funtionality of diagnostic scan tools for automotive industry. Phone support/Help Desk



2005-2009 Bass Zone 3

• Installation Technician

  • Oct 2005 - Jan 2009

  Up sell and install aftermarket accessories on vehicles Organized and maintained the integrity of the shop supplies as well as maintaining store cleanliness Responsible for diagnosing and repairing installation or product failures Up sell and install aftermarket accessories on vehicles Organized and maintained the integrity of the shop supplies as well as maintaining store cleanliness Responsible for diagnosing and repairing installation or product failures



PCProSchools

• Student

  • Jan 2009 - 2009

  learned the basics of Microsoft Architecture. This school was to get people into Entry level Help Desk positions. learned the basics of Microsoft Architecture. This school was to get people into Entry level Help Desk positions.



ProBuilder Service Co

• United States

• Field Rep/Operations Manager

  • Jan 2007 - Nov 2008

  Responsible for setting schedules and coordinating appointments with Homeowners as well as employees Handle customer relations with builders and clients Oversee the direction and responsibilities of the office staff and field repair contractors Integral part of start up team for new expansion project Responsible for setting schedules and coordinating appointments with Homeowners as well as employees Handle customer relations with builders and clients Oversee the direction and responsibilities of the office staff and field repair contractors Integral part of start up team for new expansion project



Village Chevrolet

• Mechanic

  • Jan 2001 - Jan 2005

  Responsible for performing troubleshooting and diagnosis on GM products Perform repairs on customer/shop vehicles Performed shop safety inspections to maintain a clean and safe work environment Responsible for performing troubleshooting and diagnosis on GM products Perform repairs on customer/shop vehicles Performed shop safety inspections to maintain a clean and safe work environment



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jan 2000 - Jan 2001

  Achieved multiple customer service awards within the year Placed in charge of ordering for lighting and gardening departments Performed department head roles and duties when needed Achieved multiple customer service awards within the year Placed in charge of ordering for lighting and gardening departments Performed department head roles and duties when needed