Mariana Winarz Loy

Customer Experience Expert at Rods&Cones
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Barcelona, Catalonia, Spain, ES
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency
  • French Professional working proficiency
  • Catalan Limited working proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Certificat de llengua catalana B1
    Comissió Interuniversitària de Formació i Acreditació Lingüístiques de Catalunya (CIFALC)
    Mar, 2017
    - Oct, 2024
  • Diplôme d'études en langue française (DELF) A2
    Centre international d'études pédagogiques (CIEP)
    Nov, 2012
    - Oct, 2024
  • Test of English as a Foreign Language (TOEFL)
    Educational Testing Service (ETS)
    May, 2012
    - Oct, 2024
  • Certificate of Proficiency in English
    University of Cambridge
    Jun, 2008
    - Oct, 2024

Experience

  • Rods&Cones
    • Netherlands
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Customer Experience Expert
      • Nov 2021 - Present

      - Customer onboarding and training on all aspects or the Remote Support solution (SaaS and hardware) - Script writing for specific trainings - Knowledge base content creation and updates - Translation and proofreading of technical documentation and marketing materials - Leading regular webinars - Live support and troubleshooting for hardware and software issues - Ticket handling - Regression testing - On-site support for live surgery - Logistics processing and testing Show less

Education

  • UPF Barcelona School of Management
    Master in Literary and Audiovisual Translation, Traducción e interpretación
    2016 - 2018
  • Universidad ORT Uruguay
    Bachelor's degree in Audiovisual Communication
    2009 - 2015
  • University of Kent
    Semester abroad
    2013 - 2013

Community

You need to have a working account to view this content. Click here to join now