Mwila Kaunda

Team Leader at Allied Mobile Communications
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Contact Information
us****@****om
(386) 825-5501
Location
Zambia, ZM
Languages
  • English -
  • Bemba -
  • Nyanja -
  • Lodzi -

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Credentials

  • certificate in customer service
    ALISON - Online Learning

Experience

  • Allied Mobile Communications
    • Telecommunications
    • 1 - 100 Employee
    • Team Leader
      • Apr 2018 - Present

  • airtel zambia
    • Telecommunications
    • 100 - 200 Employee
    • Customer Service Associate
      • Jun 2014 - Present

      assisting airtel clients with requests and quierrys assisting airtel clients with requests and quierrys

  • Airtel T/A Celtel Zambia PLC
    • customer service and sales consultant
      • Mar 2014 - Present

      sales,marketing,customer service and consultant agent sales,marketing,customer service and consultant agent

  • Tech Mahindra
    • IT Services and IT Consulting
    • 700 & Above Employee
    • call center agent
      • Jun 2012 - Oct 2012

      1.Take incoming calls2.assist customers with queries3.take note of customer complaints and escalet to the necesary authority4.inform customers on products and services 1.Take incoming calls2.assist customers with queries3.take note of customer complaints and escalet to the necesary authority4.inform customers on products and services

  • zamtel
    • Zambia
    • Telecommunications
    • 300 - 400 Employee
    • customer retention temp
      • Aug 2011 - Feb 2012

      1.inform existing customers of improved services and products2.retain customers3.update the customer data base 1.inform existing customers of improved services and products2.retain customers3.update the customer data base

  • Dolphin lodge
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Receptionist
      • Apr 2010 - Mar 2011

      1.welcome guests and attend to queries or checkout2.prepear the front desk report3.banking 1.welcome guests and attend to queries or checkout2.prepear the front desk report3.banking

Education

  • Alison
    Diploma, Customer Service
    2014 - 2014
  • Ibex hill school
    Grade twelve full certicate
    2002 - 2004
  • arakan high school
    -

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