Experience

Free Chapel

• United States
• Religious Institutions
• 1 - 100 Employee

• Online Community Coordinator

  • Oct 2022 - Present

  Responsible for building, growing, nurturing, and managing Free Chapel online community. Responsible for building, growing, nurturing, and managing Free Chapel online community.



Capital Christian Ministries International

• Religious Institutions
• 1 - 100 Employee

• Marketing Manager

  • Mar 2016 - Dec 2021

  As Sales and Marketing Manager of CCMC (Capital Christian Media Communications) I spearhead and supervise the media sales and marketing of CCMC, which includes the marketing of CCMI (Capital Christian Ministries International), in order to develop and increase CCMC's market share on the national and international Media market. As Sales and Marketing Manager of CCMC (Capital Christian Media Communications) I spearhead and supervise the media sales and marketing of CCMC, which includes the marketing of CCMI (Capital Christian Ministries International), in order to develop and increase CCMC's market share on the national and international Media market.



ZAMTEL

• Zambia
• Telecommunications
• 300 - 400 Employee

• Customer Service Coordinator (Call Center)

  • Feb 2011 - Nov 2012

  Worked for ZAMTEL LTD as a Customer Service Coordinator and Supervisor in the Call Center under the Customer Service Department. Working with Zamtel has increased my experience in Customer Service as my roles and responsibilities grew in diversity after having left MTN Zambia in a similar role, allowing me to carry out my duties as a qualified Administrator to a higher level. Task Complexity: Responsible for Zamtel Call Center and Customer Service in the section. Responsible for communicating Customer feedback playing the role of mediator between the company and the Customer. Responsible for escalation of Customer complaints and queries (internal and external Customers) and ensuring that the complaints and queries are resolved within the quickest time possible. Responsible for Call Center day to day administrative duties. Responsible for daily Call Center briefings (meetings) before shifts. Compiling Call Center performance review reports on a daily basis using Call Center software as well as Microsoft word, Excel and power point, to be sent to the Customer Service Manager and line managers in the Marketing and Finance departments respectively. Scheduling Call Center Agents in respective shifts, and allocating off days, leave days and scheduled breaks. Organizing, scheduling, coordinating and facilitating meetings and training sessions for Call Center Agents. Ensuring that the Call Center is managed to its proficiency and that Zamtel Customers are served with the best Customer Service. Show less



MTN Zambia

• Zambia
• Telecommunications
• 700 & Above Employee

• Call Center Team Lead

  • Mar 2008 - Jun 2010

  After working as a Call Center Agent in the MTN Call Center under the Customer Service department for 8 months, I was promoted to Team Lead and I was allocated a team of approximately 19 Agents. As a Team Lead my Team was the basis of my performance grading, appraisal and review. This meant that I had to put measures in place to ensure consistent team productivity and a positive outlook. After working as a Call Center Agent in the MTN Call Center under the Customer Service department for 8 months, I was promoted to Team Lead and I was allocated a team of approximately 19 Agents. As a Team Lead my Team was the basis of my performance grading, appraisal and review. This meant that I had to put measures in place to ensure consistent team productivity and a positive outlook.



Barclays Bank PLC

• Banking
• 1 - 100 Employee

• Sales Agent

  • Jan 2008 - Mar 2008

  Worked as a direct sales consultant responsible for selling Barclays Bank products and services to both Corporate customers and general Clients. Worked as a direct sales consultant responsible for selling Barclays Bank products and services to both Corporate customers and general Clients.



Electro Commission of Zambia

• Polling Assistant

  • Sep 2006 - Sep 2006

  Worked as a polling assistant in the September 2006 presidential and parliamentary élections. Worked as a polling assistant in the September 2006 presidential and parliamentary élections.