Experience

Alvaria, Inc.

• United States
• Software Development
• 700 & Above Employee

• Sr. Technical Support Engineer - Technical Lead

  • Dec 2017 - Present

  Columbus, Ohio, United States



Noble Systems

• United States
• Telecommunications
• 100 - 200 Employee

• Enterprise Support Engineer

  • Dec 2017 - Feb 2022

  New Albany, OH



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Analyst

  • Sep 2017 - Dec 2017

  Dublin, Ohio



Brooksource

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Analyst

  • Apr 2017 - Sep 2017

  Pataskala, Ohio



State Auto Insurance

• United States
• Insurance
• 700 & Above Employee

• Auto CARE Professional

  • Mar 2016 - Apr 2017

  Columbus, Ohio Area Handles complex claims involving coverage, liability issues, and moderate damages as defined by Department processes and procedures. May be involved with litigated files for experience and developmental purposes.



State Farm

• United States
• Insurance
• 700 & Above Employee

• Claims Representative - Fire

  • Jan 2013 - Mar 2016

  Newark, OH Investigates, evaluates, negotiates, and settles claims. • Investigating and evaluating the facts of a claim, which include inspecting and investigating physical property sites • Evaluating, negotiating, and settling claims within authority levels • Maintaining the confidentiality of claim information • Using State Farm claims systems and other technologies to perform job duties • Communicating with customers and associates over the telephone, in person, and in written… Show more Investigates, evaluates, negotiates, and settles claims. • Investigating and evaluating the facts of a claim, which include inspecting and investigating physical property sites • Evaluating, negotiating, and settling claims within authority levels • Maintaining the confidentiality of claim information • Using State Farm claims systems and other technologies to perform job duties • Communicating with customers and associates over the telephone, in person, and in written correspondence • Working under management supervision with attorneys, in the defense of lawsuits and/or in the discovery and investigation process • Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone • Providing assignments and direction to claim processors and claim service assistants • Coordinating or participating in special projects, as assigned Show less



Park National Bank

• United States
• Banking
• 700 & Above Employee

• Application Support Specialist - Loans

  • Oct 2012 - Jan 2013

  Newark, OH

• Help Desk Specialist II

  • Aug 2011 - Oct 2012

  Newark, OH Serve as a support person between the Affiliate Banks and Information Services for the support of PC-based software packages and PC hardware. - Accountable for providing technical support for on-site and remote end-users as part of the Help Desk team - Responsible for support requests, resolve issues and escalate them out to the appropriate escalation resource - Troubleshoot and diagnose hardware and software issues, resolve or escalate to support as needed - Responsible for… Show more Serve as a support person between the Affiliate Banks and Information Services for the support of PC-based software packages and PC hardware. - Accountable for providing technical support for on-site and remote end-users as part of the Help Desk team - Responsible for support requests, resolve issues and escalate them out to the appropriate escalation resource - Troubleshoot and diagnose hardware and software issues, resolve or escalate to support as needed - Responsible for documenting and prioritizing help desk tickets, emails, calls and respond in a timely manner as per SLAs - Assist customers who are experiencing procedural or operating difficulty with the use of IT applications, products or services - Elevate complex and/or high priority problems to specialized support groups for resolution - Provide phone support for PC and printer hardware issues - Reset user passwords and unlock user accounts as necessary - Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the client community - Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy - Records required customer and problem information in the HEAT Call Ticket System. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job - Elevates complex and/or high priority problems to the appropriate support groups for resolution - Verifies suggested solutions effectively resolve the users' problems through verbal or email follow up - Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks - Maintains awareness of and adheres to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and applies them to their daily tasks.

• Loan Servicing Support Coordinator

  • Mar 2011 - Aug 2011

  Newark, OH

• Loan Processor / Input Specialist II

  • Aug 2009 - Mar 2011



The Ohio State University

• United States
• Higher Education
• 700 & Above Employee

• Student Tutor

  • Mar 2009 - Jul 2010

  Worked with students of OSU and COTC to help better understand course content, and to enhance learning through experience. Able to tutor Spanish, Geology, and Psychology.