Marketplace Channel Manager

• Feb 2022 - Present

Ecommerce Manager

• May 2019 - Feb 2022

Marketplace Coordinator

• May 2016 - Apr 2019

•Amazon UK, EU and eBay UK marketplaces and ecommerce store co-ordination. •Listing new products, amending and removing products from sale, editing HTML listing templates and ensuring all deadlines are met. •Working on Magento2 ecommerce platform. Creating, adding and removing categories and subcategories on Magento2, creating redirects. •Creating and co-ordinating sponsored links campaigns on marketplaces, working towards achieving highest ROI. Creating coupon codes for website promotional activity. •Creating promotions, upsells and upgrades to increase basket value, proposing and managing eBay daily deals campaigns and promotional activity. •Using Jira to track development related issues. •Working on staging and production sites to test new features and functions. •Preparing and analysing sales reports, and working towards improving conversion rates and sales. •Monitoring competitor’s activity and their promotional strategy. •Using Google keyword planner to identify opportunities and optimise search results. •Working closely with design and content teams to create attractive and engaging images and product descriptions for marketplaces and ecommerce website. •IP protection, reporting and taking down infringing listings and sellers. Removing unlawful products from marketplaces to protect brand reputation and improve sales. •Using MNP third party applications to manage marketplaces and integrated order system (ERP) to control stock levels and monitor customer orders. •Knowledge of using third party feedback and review gathering systems – Feedback Five. •Working with customer service team towards maintaining best customer service, representing claims to Amazon and removing negative feedback. •Co-ordinating Fulfilment by Amazon (FBA) operations. including stock management activities, creating new shipments and performance assessment. •Liaising with eBay marketing team and Amazon seller support. Show less

Boutique Manager

• Nov 2014 - Apr 2016

•Managed boutique and its online marketplaces. •Provided excellent customer service offline and online, controlled stock levels, processed and shipped customer orders. •Created and updated Amazon/eBay listings, worked on content to make sure that best keywords are used to target audience. •Sold products internationally for example on eBay EU and US, and responsible for international customer service. •Managed social media platforms, updated content, created banners and designs. •Developed and monitored Facebook advertising campaigns, and targeted desired market segments to improve brand awareness and maximise sales. •Prepared and analysed sales reports to identify slow selling products, discover new opportunities and bestsellers, improve conversion rates and sales. •Undertook market research and produced product buying recommendations, investigated and recommended potential new suppliers for the business. •Created and designed promotional marketing materials and campaigns. •Responsible for visual merchandising, weekly mannequin styling and window shop display changes. Show less