Matthew Veys
Client Services Team Leader at Flagstone- Claim this Profile
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Topline Score
Bio
LinkedIn User
Matt has a unique can-do attitude and he'd do anything to please our guests at all times! I saw Matt as being a great mentor and role model to his team mates. It was an absolute pleasure working with him.
Juriana Spierenburg
It is rare that you come across a standout talent like Matt. I hired Matt in the capacity of Front Office Associate in February 2014 at the London Marriott Hotel Park Lane and his extensive experience was invaluable during the hotel refurbishment. Matt’s ability to juggle multiple projects and his input made a dramatic difference in the productivity level of the team as well as the customer service experience. His promotion to Guest Relations Executive was therefore a natural move when the position became available. Matt is a true asset to any company and comes with my heartfelt recommendation.
LinkedIn User
Matt has a unique can-do attitude and he'd do anything to please our guests at all times! I saw Matt as being a great mentor and role model to his team mates. It was an absolute pleasure working with him.
Juriana Spierenburg
It is rare that you come across a standout talent like Matt. I hired Matt in the capacity of Front Office Associate in February 2014 at the London Marriott Hotel Park Lane and his extensive experience was invaluable during the hotel refurbishment. Matt’s ability to juggle multiple projects and his input made a dramatic difference in the productivity level of the team as well as the customer service experience. His promotion to Guest Relations Executive was therefore a natural move when the position became available. Matt is a true asset to any company and comes with my heartfelt recommendation.
LinkedIn User
Matt has a unique can-do attitude and he'd do anything to please our guests at all times! I saw Matt as being a great mentor and role model to his team mates. It was an absolute pleasure working with him.
Juriana Spierenburg
It is rare that you come across a standout talent like Matt. I hired Matt in the capacity of Front Office Associate in February 2014 at the London Marriott Hotel Park Lane and his extensive experience was invaluable during the hotel refurbishment. Matt’s ability to juggle multiple projects and his input made a dramatic difference in the productivity level of the team as well as the customer service experience. His promotion to Guest Relations Executive was therefore a natural move when the position became available. Matt is a true asset to any company and comes with my heartfelt recommendation.
LinkedIn User
Matt has a unique can-do attitude and he'd do anything to please our guests at all times! I saw Matt as being a great mentor and role model to his team mates. It was an absolute pleasure working with him.
Juriana Spierenburg
It is rare that you come across a standout talent like Matt. I hired Matt in the capacity of Front Office Associate in February 2014 at the London Marriott Hotel Park Lane and his extensive experience was invaluable during the hotel refurbishment. Matt’s ability to juggle multiple projects and his input made a dramatic difference in the productivity level of the team as well as the customer service experience. His promotion to Guest Relations Executive was therefore a natural move when the position became available. Matt is a true asset to any company and comes with my heartfelt recommendation.
Experience
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Flagstone
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United Kingdom
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Financial Services
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100 - 200 Employee
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Client Services Team Leader
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Jun 2023 - Present
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Senior Client Services Executive
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Dec 2022 - Jun 2023
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Client Services Executive
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Nov 2020 - Dec 2022
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St. Pancras Renaissance Hotel
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United Kingdom
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Hospitality
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1 - 100 Employee
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Guest Relations Manager
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Apr 2019 - Jul 2020
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Head of Guest Relations
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May 2017 - Apr 2019
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Guest Relations Executive
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Aug 2016 - May 2017
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London Marriott Hotel Park Lane
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United Kingdom
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Hospitality
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1 - 100 Employee
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Duty Manager
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Mar 2016 - Jul 2016
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Guest Relations Executive
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Mar 2015 - Mar 2016
Ensuring the needs of all hotel VIPs and high value guests are met and exceeded.- Daily management of VIP list; arriving, in-house & departing guests- Complaint/Problem handling & solving - in-house & above property- Management of media stays in hotel, through liaising with external PR & internal hotel departments to ensure the hotel is reflected appropriately. (Stays included: Mayfair Magazine; Condé Nast Traveler; GQ Online; Business Traveller & more)- Management of high profile clients such as CEOs/VPs/SVPS and delegates & ministers from Embassies & High Commissions (including Qatar, Bahrain, Malaysia, Brunei)- Management of Premier Suite reservations- Management & informant of GuestVoice system for hotel- Contributed to achieving 2nd in Europe for Marriott Hotels for Overall Satisfaction score 2015- Organised the reclassification of rooms for the refurbishment with the FOHM Show less
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Front Office Associate
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Feb 2014 - Mar 2015
Joined the Marriott Park Lane, in the front office team, as it undergoes it's exciting transformation and refurbishment to becoming a leading 5* Deluxe Marriott property.- Experiencing full hotel refurbishment, providing challenges and benefits that come with this.- Upsell Champion after only 2 months at the property generating an extra £7000+ in revenue.- Managing the DCC usage of the hotel, increasing the usage; increasing the score for the hotel and informing colleagues about the benefits of using DCC.- Reorganising and creating new Reception department Early, Middle (acting Rooms Controller) and Late shift checklists to ensure associate productivity and efficiency when on shift.- Appointed Associate Relations Committee (ARC) Chairman in November 2014 - to assist in forwarding hotel staff views and concerns to help make the workplace a better environment and to help organise events for the hotel staff to participate in. Show less
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London Marriott Hotel Twickenham
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United Kingdom
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Hospitality
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1 - 100 Employee
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Front Office Associate
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Aug 2013 - Feb 2014
Front Office Host at the Twickenham Marriott - the perfect destination for business & sport. Performing typical reception tasks but also taking on tasks related to the Room Controller/Guest Relations roles. - Duty Manager trained (shadowed) - Fully Fire Team trained (active participant): Fire Investigator, Fire Marshall, and Fire Panel Controller. - Acting Front Office Supervisor on some shifts. - Use of MICROS system for Room Service - Active participant in creating extra revenue for the hotel through upsells e.g. 1st month at property, generated an extra £1000+. - Nominee for Front of House Associate of the Quarter (Q4) 2013 - Nominee for Spirit to Sell Award 2014 Show less
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Accor
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France
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Hospitality
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700 & Above Employee
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Front Desk Receptionist
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Mar 2013 - Jun 2013
A part-time position during my university studies. - Use of Fidelio property management system - Use of TARS reservation system - Managing the reception desk on shift - Controlling the hotel's safes on shift, ensuring strict accounting procedures A part-time position during my university studies. - Use of Fidelio property management system - Use of TARS reservation system - Managing the reception desk on shift - Controlling the hotel's safes on shift, ensuring strict accounting procedures
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Front Office Associate
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Jun 2011 - Aug 2012
This was my placement year for university. Performing front office tasks such as check-in/out, accounting procedures, dealing with complaints, working with all other departments, guests' requests, improving the guest experience and answering hotel phone calls. All whilst adhering to Marriott brand standards. - Worked actively during the Marriott Brand Standard Audit 2012, achieving 100% in Front Office and 96.6% Overall. - Managing the Marriott Rewards project during my time there, meeting enrollment goals, periodically (220) & quarterly (650). - Meeting executive upgrades targets, highest scorer in August 2012 with £500+ in extra revenue. - Participated actively during the Olympics 2012; coordinating with LOCOG, G4S and the Olympic teams staying at the hotel during this time. - Assisted in setting up & managing the hotel's Twitter account, with the Director of Sales. Show less
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