Experience

Connect

• United Kingdom
• Retail
• 100 - 200 Employee

• Customer Service Advisor

  • Jun 2018 - Oct 2018

  • Managed difficult situations under a controlled manner and helped to diffuse situations. • Diagnosed and Troubleshoot to resolve problems due to product issues. • Utilized appropriate procedures for escalated calls, threats and other situations. • Resolved escalated calls by communicating effectively. • Advised and Educated customers of warranty claims and product concerns. • Resolved customer conflicts in a professional, knowledgeable, and sympathetic manner.



Equiniti

• United Kingdom
• Financial Services
• 700 & Above Employee

• Pensions Advisor

  • Jan 2018 - Jun 2018

  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction • Prospected for new clients through face to face contacts in the community, phone calls and referrals. • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints • Cross- trained other staff members • Communicated with clients to ensure they were satisfied with their existing investments. Recommended changes as needed to maintain… Show more • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction • Prospected for new clients through face to face contacts in the community, phone calls and referrals. • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints • Cross- trained other staff members • Communicated with clients to ensure they were satisfied with their existing investments. Recommended changes as needed to maintain a healthy portfolio Show less



LANGLEY APPLIANCES LTD

• United Kingdom
• Retail

• Customer Service Sales Representative

  • Mar 2015 - Jun 2017

  Oldbury, England, United Kingdom • Worked at Langley appliances has allowed to develop cash handling, communication, and customer service skills. • Used organization and planning skills for tasks such as price checking, product information and labeling products. • Involved face to face interaction with customers, ensuring stock levels were regularly maintained, and assisting with in store enquiries. • Worked with the public and under strict time constraints.