Muzaffar Ali Syed

Enterprise Management Consultant-Advanced at Injazat
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Contact Information
us****@****om
(386) 825-5501
Location
Abu Dhabi Emirate, United Arab Emirates, AE

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5.0

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Kalyan Maddula

Muzaffar is a technical program with extremely user's friendly with a desired output. He alone managed 13 customers support project more than an year and half. This shows his ability to manage customers and support them constantly. Hardworking guy saw him many times working overnight's for change implementations etc. Goodluck champ..!! You rock..!!

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Credentials

  • Scrum Master Certified (SMC)
    Scrum Alliance
    May, 2021
    - Oct, 2024
  • The Open Group Certified: TOGAF® 9 Certified
    The Open Group
    Feb, 2021
    - Oct, 2024
  • HPE certified integration specialist
    Hewlett Packard Enterprise
    Jul, 2010
    - Oct, 2024
  • ITIL Foundation Level
    CSME
    Jul, 2010
    - Oct, 2024
  • Project Management Professional (PMP)®
    Project Management Institute
    Oct, 2020
    - Oct, 2024
  • Microsoft Certified: Azure Solutions Architect Expert
    Microsoft
    Nov, 2020
    - Oct, 2024

Experience

  • Injazat
    • United Arab Emirates
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Enterprise Management Consultant-Advanced
      • Sep 2020 - Present

  • LTI - Larsen & Toubro Infotech
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Enterprise Management Consultant-Advanced
      • Mar 2021 - Feb 2023

  • Solutions Plus UAE
    • United Arab Emirates
    • Government Administration
    • 200 - 300 Employee
    • Information Technology Project Manager
      • Aug 2019 - Aug 2020

      Principal Consultant responsible for IT Service and Projects Delivery meeting Client & Customer expectations in PaaS and SaaS environment.Drive IT initiatives, report to CIO and C-Level team on Project Performance and achievements.

    • Lead Principal Consultant - Digital Transformation
      • Apr 2017 - Jul 2019

      + Lead Principal Consultant responsible for design and execution of Enterprise IT Service Management (ITSM) across IT & BPO functions meeting organizations standards, processes and strategic goals.+ Specialized in Contact Center and BPO functions (HR, Finance, Procurement, Construction & Facility Management) Digital Transformation through IT Service Management (ITSM) standards and best practices. + Active part of Contact Center green field implementation project and played a key lead role for ITSM solution implementation. Show less

  • Tech Mahindra
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Lead Solution Architect - Enterprise IT Service Management (ITSM)
      • Apr 2017 - Aug 2020

  • ISYX Technologies
    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Technology Consultant
      • May 2016 - Mar 2017

      Project Kick off, Solution Design, Requirement Gathering Workshops, Process Consulting, Project Implementation and Support.

    • Senior Technology Consultant ITSM
      • Jul 2016 - Feb 2017

      ITSM Technology Consultant responsible for Project Kick off, Solution Design, Requirement Gathering Workshops, Process Consulting, Project Implementation and Support.

  • Emitac Enterprise Solutions
    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Technology Consultant
      • Feb 2014 - Apr 2016

      Technical Project Management, End to End Project Implementation and Post Implementation Support. Technical Project Management, End to End Project Implementation and Post Implementation Support.

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Lead Technology Consultant
      • Oct 2007 - Dec 2013

      Team Leader, Team building, Project Kick Off, Requirement Gathering Workshops, Project Implementation and Post Implementation Support.Responsible for end to end implementation of IT Service Management (ITSM) meeting ITIL standard and processes.

    • Lead Technology Consultant
      • Jan 2013 - Sep 2013

      Responsible for end to end implementation of IT Service Management (ITSM) projects meeting ITIL standard and processes.

    • Lead Technology Consultant
      • Apr 2011 - Mar 2012

      Team Leader, Team building, Project Kick Off, Requirement Gathering Workshops, Project Implementation and Post Implementation Support.Responsible for end to end implementation of IT Service Management (ITSM) projects meeting ITIL standard and processes.

Education

  • Jawaharlal Nehru Technological University
    Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
    2003 - 2007
  • Vignan College of Education
    Intermediate, mathematics physics chemistry
    2001 - 2003

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