Junior Data Analyst

• Jun 2023 - Present

● Key responsibilities○ Performing a secondment role concurrently with regular role as an employment consultant○ Creating Power BI reports according to requirements gathered through various methods○ Writing custom DAX measures to capture valuable data and insights○ Assisting leadership team in the analysis of governmental data to make actionable plans to achieve Regional and National KPI Targets.○ Efficient modification of existing reports to meet the changing needs of the business.● Achievements:○ Designed a report that visualized the effects of a program designed by Behavioural Specialists to increase retention of Apprentices.○ Designed a report that tracked outcomes of claims, allowing identification of possible revenue leakage of over $1 Million. Show less

Employment Consultant

• Jun 2022 - Present

●Key responsibilities ○ Maintaining an engaging environment for job seekers. ○ Mentoring job seekers and completing a Gap Analysis – “As-is” and “To-Be” to determine the appropriate pathway to create and achieve actionable goals. ○ Assisting Job Seekers to identify and overcome barriers. ○ Mentoring of colleagues to improve delivery of services and quality of outcomes to the business. ○ Assisting leadership team in the analysis of governmental data to make actionable plans to achieve Regional and National KPI Targets. ○ Working with cross functional teams to build the capability of customers through facilitated workshops.●Achievements: ○ Achieved the highest Job Placement outcomes for a single mentor site in our region. ○ Providing actionable feedback to managers to improve end user experience pertaining to digital claim forms. ○ Assisting in the set up of hardware for new office and regularly helping with technical issues encountered by colleagues Show less

Service Delivery Officer

• Jan 2021 - Jun 2022

Efficient, accurate and timely processing of wage subsidy claims provided by the Australian Federal Government to support businesses affected by Covid through incentivising new apprenticeship commencements. ● Key responsibilities ○ Assessment of claims to ensure all requirements are met and to determine eligibility. ○ Outbound calling to support employers in claiming the subsidies they are entitled to. ○ Cross checking of assessors work to ensure that all claims meet the standards set out by the governmental policy.● Achievements ○ Facilitating communication between colleagues and team leaders to resolve issues due to miscommunication. ○ Providing actionable feedback to managers to improve end user experience pertaining to digital claim forms. ○ Assisting in the set up of hardware for new office and regularly helping with technical issues encountered by colleagues Show less

Seeker

• Feb 2023 - Present

Business Analyst

• Jul 2022 - Mar 2023

Key responsibilities: - Gather and document clear, measurable, and achievable business requirements from stakeholders whilst working remotely. - Develop project plans, schedules, and timelines with cross-functional teams. - Analyze business data using visualization tools and communicate findings to management and stakeholders. - Collaborate with the product team to design and implement new features and functionality that improve the user experience and drive engagement. - Maintain project documentation, including business cases, requirements documents, and project plans. - Ensure software meets business requirements and quality standards by working closely with developers and QA analysts. - Support testing and deployment of new software, integrating it with existing systems and processes. Achievements: - Led the development of a new game feature that resulted in a 25% increase in daily active users and a 30% increase in daily revenue. - Designed and implemented an automated workflow for customer support, resulting in a 50% reduction in response time and an increase in customer satisfaction. Show less

CPAP Therapist/Quality Assurance Analyst

• Jan 2020 - Nov 2020

Key Responsibilities: - Collaborated with development teams to create and execute test cases and plans for new software releases. - Conducted functional and regression testing to identify defects and ensure compliance with user requirements and industry standards. - Reported and documented defects and issues, and worked with the development team to resolve them in a timely manner. - Provided feedback to the development team on the quality of the software, including suggestions for improvements and enhancements. Achievements: - Collaborated with the development team to identify and prioritize critical defects, reducing the overall number of issues by 20% and ensuring timely resolution of high-priority items. - Created and maintained a comprehensive library of test cases and scenarios, resulting in a 30% reduction in rework and increased test coverage. - Provided input and feedback to the development team on product design, resulting in improvements in usability and functionality, and an increase in user satisfaction. Show less

Medical Bookings Officer

• Sep 2017 - Feb 2019

Within this role my main duties consisted of data entry and booking of diagnostic and treatment sleep studies for patients that may suffer from sleep related disorders. Additionally I was required to prepare relevant documentation for appointments, training of new and existing staff in the effective use of MedicalDirector Blue Chip, and the streamlining of practices to improve efficiency.

Sleep Technician

• Jul 2013 - Sep 2017

Within this role I was required to administer Level 1 Sleep Studies for the diagnosis and treatment of sleep disorders. Additionally as part of my role I trained and mentored new staff as well as medical students that were on rotation for their placements. Other key aspects of the role was patient management, especially in regards to anxiety towards diagnosis and treatment, conflict resolution, solving technical issues related to equipment or software malfunction, data entry, and the preparation of relevant medical documentation for each patient, Show less

Removalist and fitter

• Jul 2011 - Apr 2013

The role required me to work outside of regular office hours to facilitate the complete replacement of carpet without disruption of business practice. This involved clearing of a premises, removal of carpet, preparation of the floor space and application/installation of new carpet, and finally the replacement of all items initially removed. The role required me to work outside of regular office hours to facilitate the complete replacement of carpet without disruption of business practice. This involved clearing of a premises, removal of carpet, preparation of the floor space and application/installation of new carpet, and finally the replacement of all items initially removed.