Experience

Worden HCD

• Nigeria
• Human Resources
• 1 - 100 Employee

• Graphics Design Instructor

  • Dec 2022 - Present

  Taught over 3 scores of people how to use canva and adobe photoshop to create engaging designs Introduced them to the principles of design Helped them build their design portfolios in order to better position them for jobs Taught over 3 scores of people how to use canva and adobe photoshop to create engaging designs Introduced them to the principles of design Helped them build their design portfolios in order to better position them for jobs



CNM Entertainment

• Lagos, Nigeria

• Social Media Manager

  • Jan 2022 - Present

  Implementing social media strategies to increase traction for CNM and its affiliated brands Implementing social media strategies to increase traction for CNM and its affiliated brands



Vendi Ventures

• Lagos, Nigeria

• Brand Manager

  • Mar 2020 - Jan 2023

  Building the brand and image of the organisation as well as managing existing relationships with clients Building the brand and image of the organisation as well as managing existing relationships with clients



SEVEN SEAS SAVANNAH

• Abuja, Federal Capital Territory, Nigeria

• Operations Manager

  • Mar 2021 - Jul 2021

  • Supporting the executive team’s vision and process ideals. • Leading change and continuous improvement across the organization. • Creating and monitoring projects and teams. • Communicating changes in processes to relevant parties. • Supporting all functions of the business to work together. • Supporting the executive team’s vision and process ideals. • Leading change and continuous improvement across the organization. • Creating and monitoring projects and teams. • Communicating changes in processes to relevant parties. • Supporting all functions of the business to work together.



Access Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Specialist, Social Media Engagement

  • Sep 2019 - Feb 2020

  Core Banking tools - Microsoft office, Outlook, Dynamics CRM, Teams; Skype for Business, Siebel & Resolve CRMs. Customer Engagement tools - Spark Central, Hootsuite, Avaya, Flex cube, BPMS, Advanced Google search, third party resolution platforms. Achievements & Experience• Responding to all customer queries, requests, complaints, comments on all social media platforms and resolved them within given TAT/SLA. • Planning and monitoring Bank’s social media presence on Instagram, Twitter, Facebook and other Social media platforms, providing creative ideas on how to better engage customers. • Collaborate with other Departments to manage reputational risks, identify key players and coordinate action plans. Show less

• Team Lead, Inbound Customer Engagement

  • Oct 2015 - Aug 2019

  Achievements & Experience • Developed a strategic client engagement plan tailored to account needs and premium client experience, met and exceeded personal KPIs as well as focusing to increase team effectiveness and team KPI’s. • Achieved revenue growth through the sale of an extensive array of financial services, including mutual funds, fixed and variable annuities, Account packages and fixed income. • Delivered 85% first contact query resolutions, within the agreed SLA while following the SOP (Standard Operating Procedure) • Managed over 20,000 individual customer interactions via Inbound/outbound and email, anticipating and resolving all complaints, requests, and inquiries to drive high retention and customer loyalty rate. • Updated and managed CRM with up to date customer information and leveraged various communication channels for excellent customer engagement. • Collated and analyzed information gathered via all channels on an on-going basis relating to competitors and utilizing it to provide insights to strategy performance. Show less



Alpha Beta Consulting

• Financial Services
• 1 - 100 Employee

• Customer Support Intern

  • Jun 2012 - Sep 2013

  Top tax consulting firm running tax consultancy services for Lagos state, Nigeria. Achievements & Experience • Took ownership of client investigations (e.g., statement reporting issues and inquiries) and collaborated with operational and middle office teams to ensure effective resolution. • Created customized login accounts for tax-payer and supported them with the various issues they had. • Created reports on how payment is made to the banks. • Identified and documented new business opportunities, attentive and diligent in daily work habits to recognize lapses in service delivery. Show less