Experience

betPawa

• Rwanda
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Human Resources Assistant

  • Jun 2022 - Present

  Is in charge of African offices record management, answers FAQs relating to HR in all African offices, Acts as a liaison between the organization and external benefits providers and vendors, event planning, motivation of employees, sage HR management Is in charge of African offices record management, answers FAQs relating to HR in all African offices, Acts as a liaison between the organization and external benefits providers and vendors, event planning, motivation of employees, sage HR management



Albertyne LTD

• Customer Service Representative

  • Nov 2019 - Present

  I am tasked with engaging clients via calls and social media. I provide solutions to clients' problems that are associated with the bet254 betting platform. I also give feedback to the management and offer possible solutions and ideas for client feedback.

• Office Manager

  • Jul 2021 - May 2022

  Administration and supporting the different teams in the company, HR duties, such as payroll and grievance handling and the smooth running of the office operations.



Nanovas International.

• Nairobi, Kenya

• Customer Service Representative

  • Jan 2019 - Oct 2019

  Managing Correspondence with betPawa clients via Phone Call, Emails and Social Media (WhatsApp, Facebook Messenger) according to prescribed manual; Upselling other company products and educating clients on the various market, rules and regulations of betPawa. Giving feedback to the management about client issues. Managing Correspondence with betPawa clients via Phone Call, Emails and Social Media (WhatsApp, Facebook Messenger) according to prescribed manual; Upselling other company products and educating clients on the various market, rules and regulations of betPawa. Giving feedback to the management about client issues.



Alpha Touch Motors LTD

• Nairobi, Kenya

• Customer Care Supervisor

  • Aug 2018 - Jan 2019

  ● Updating the ERP system called Schemas on Requisitions and Purchase orders for vehicle parts ●Following up with the various departments to ensure timely repair of vehicles ● Calling clients to update them on the progress of their vehicles. ● Receiving client feedback and forwarding it to management ● Updating the ERP system called Schemas on Requisitions and Purchase orders for vehicle parts ●Following up with the various departments to ensure timely repair of vehicles ● Calling clients to update them on the progress of their vehicles. ● Receiving client feedback and forwarding it to management



Public Procurement Regulatory Authority PPRA

• Nairobi, Kenya

• Procurement Trainee

  • Jul 2017 - Dec 2017

  Administration ​ : ● Keeping and updating procurement files ● Raising Local Purchasing Orders ● Preparing and forwarding LSO’s to the Finance Department for payment processing ● Preparing, issuing and opening quotations ● Preparing quotation opening minutes and evaluation reports ● Opening and recording tender documents Stock Management: ● Updating day to day stocks in the ledger cards and in the ERP system ● Conducting Market Surveys ● Quarterly stock-taking ● Issuing stock to internal customers. Show less



Co-Operative University of Kenya

• Karen, Nairobi.

• Procurement Assistant

  • Mar 2017 - Jul 2017

   Issue of requisition orders in accordance with procedures  Vendor management  Preparation, issuing and analysis of RFI, RFP and RFQ  Processing of LPOs and LSOs  Store management and store keeping  Receipt of goods from suppliers.  Preparation of reports for the Public Procurement Regulatory Authority  Issue of requisition orders in accordance with procedures  Vendor management  Preparation, issuing and analysis of RFI, RFP and RFQ  Processing of LPOs and LSOs  Store management and store keeping  Receipt of goods from suppliers.  Preparation of reports for the Public Procurement Regulatory Authority