Mutlu ŞAKAR

Product Manager at Inodash
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Contact Information
us****@****om
(386) 825-5501
Location
Istanbul, Turkey, TR
Languages
  • English Professional working proficiency
  • Spanish Elementary proficiency
  • Turkish Native or bilingual proficiency

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Bio

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Credentials

  • Product Masterclass: How to Build Digital Products
    Product School
    Feb, 2021
    - Oct, 2024
  • Applied Data Analysis Certification
    Galatasaray Üniversitesi
    Dec, 2019
    - Oct, 2024

Experience

  • Inodash
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Product Manager
      • Dec 2022 - Present
  • GOOINN
    • Türkiye
    • Business Consulting and Services
    • 1 - 100 Employee
    • Product Manager
      • Dec 2022 - Present
  • Startme.com.tr
    • Product Owner
      • Feb 2022 - Nov 2022

      In a new borning start-up, i handle all the processes related with our online services such as: - Design (in corporation with freelance designers) - Product marketing (Google Ads) - Development cycle (in corporation with in-house developers and using Kanban mostly) - Data analysis (SQL, Mixpanel, Hotjar, Google Analytics, Adwords reports) - Bug detecting and reporting (used Jira, Clickup) - And the the most important thing: Being the center of information and alligning all the stakeholders. Show less

  • DocPlanner
    • Poland
    • Technology, Information and Internet
    • 700 & Above Employee
    • Product Expert
      • Aug 2017 - Feb 2022

      - Researching new product ideas - Team trainings about products - Testing / Bug reporting - Adapting new features to Turkey market - Data analysis - Project management for launching new features - Researching new product ideas - Team trainings about products - Testing / Bug reporting - Adapting new features to Turkey market - Data analysis - Project management for launching new features

  • DoktorTakvimi
    • Türkiye
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Corporate Account Executive
      • Jan 2016 - Aug 2017

      - Receive and reply customer feed backs via email and calls- Advising customers to use our product effectively- Customer visits- Reporting regularly to customers with the data of their usage- Presenting webinars (both to individual and corporate customers) in order to increase customer awareness.- Creating micro web pages (through an editor) for customers and following up the SEO statistics

    • Customer Care Advisor
      • Nov 2014 - Jan 2016

      Doktortakvimi (Formerly Eniyihekim.com) who is an online portal for booking appointments with medical professionals. It is a subsidiary of DocPlanner.com which is currently operating in 25 countries around the world.My contrubitions:- Creating a good customer experience starting from aftersale. - Supporting customers to use our product effectively (launching profiles, publishing their blog posts and videos etc.)- Maintaining customer satisfaction by replying feedbacks via email/phone- Presenting webinars in order to increase customer awareness.- Closing deals for the renewal sales. Show less

  • ASSISTT A.S.
    • France
    • Customer Representative
      • Feb 2012 - Nov 2013

      Providing help to Turkish Airlines customers who are frequently flyer and member of loyalty program, via Email and outbound calls. Providing help to Turkish Airlines customers who are frequently flyer and member of loyalty program, via Email and outbound calls.

Education

  • Kocaeli Üniversitesi
    Bachelor's Degree, International Relations
    2007 - 2013
  • Universidad de Sevilla
    Bachelor's Degree, Spanish
    2011 - 2011
  • Uskudar Cumhuriyet Lisesi
    High School
    2003 - 2007

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