Experience

Shopee

• Retail
• 1 - 100 Employee

• • Nov 2021 - Present

• • Apr 2021 - Oct 2021

  - Handling transaction issues for Shopee Employee and Managed Sellers on Shopee's platform (Payment, Logistic, Fraud, Product, Content, Business Development and Marketing)- Clarifying the customer's complaints, resolve customer issues or follow escalation process- Take high responsibility for serving customers

• • Sep 2020 - Apr 2021

  - Receive and serve complaints and questions consumer from Agents L1- Handling customer complaints by email and telephone- Overcoming problems by classifying consumer complaints through the best solutions

• • May 2019 - Aug 2020

  - Provide feature education to sellers and handled up to 300 sellers with any kinds of categories e.g. Fashion, Electronic, FMCG, etc.- Maintain relationships with existing sellers by providing support, information & guidance.- Process campaign operational tasks such as discount setting- Other ad hoc assigned tasks by reporting manager e.g. pitching about Shopee Program or Shopee Campaign.

• • Nov 2018 - May 2019

  - Answering questions and solving problems from all Shopee users (buyers and sellers) through the live chat feature.- Escalates Shopee user problems to related teams


Otoritas Jasa Keuangan
• Indonesia
• Financial Services
• 700 & Above Employee
• Internship

  • Aug 2018 - Sep 2018


University of Gunadarma

• Indonesia
• Higher Education
• 200 - 300 Employee

• Front Office

  • Apr 2018 - Aug 2018

  Provide information and services related to campus registration and make a campus registration report Provide information and services related to campus registration and make a campus registration report