Experience

Holiday Inn Riyadh-Olaya

• Saudi Arabia
• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • Feb 2022 - Present

  . Manage day-to-day operational activities. . Manage day-to-day operational activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance. Educate, train and motivate hotel staff to achieve hotel revenue goals and to understand the brand and implement it. . Ensure staff has the information, market data, tools and equipment to successfully carry out job duties• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Show less

• Front Office Manager

  • Jan 2020 - Feb 2022

  . Ensure your front office team delivers a great service, professional attention and personal recognition. . Ensure guests are greeted upon arrival and make time to engage with guest. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.. Manage day-to -day staffing needs, plan assign work and establish performance and development goal for team members. Provide mentoring, coaching and regular feedback to improve team member performance.• Educate and train team members in compliance with federal, state and local laws and safety regulations.Ensure staff is properly trained and has the tools and equipment to carry out duties. Show less



Holiday Inn Riyadh Izdihar

• Saudi Arabia
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Jan 2018 - Jan 2020

  . Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest . Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest's. • Assists in VIP's arrival departure in absence of guest relation officers. . Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior . . Assists reception, business centre, cashier, concierge and bell captain during they are busy. • Answers guests inquires, handles complaints and attend to the needs of the guests. manager. Show less



Aloft Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Receptionist

  • Nov 2016 - Jun 2018

  . Supported the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level. . Worked as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guests enquiries and problem resolution. . Supported the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level. . Worked as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guests enquiries and problem resolution.